IT Support Specialist
Role Overview
Provide day-to-day technical support to users and resolve operational IT issues.
Support hardware, software, operating systems, networks, user accounts, information security, backups, and technical assets.
Key Skills for This Role
Full Job Posting
Role Overview
Provide day-to-day technical support to users and resolve operational IT issues.
Support hardware, software, operating systems, networks, user accounts, information security, backups, and technical assets.
Responsibilities
- Diagnose hardware, printer, network, internet connectivity, and email issues.
- Install, configure, and update software and operating systems.
- Set up employee devices and accounts and manage system access permissions.
- Track support requests and document issues, solutions, and actions taken.
- Create and manage user accounts according to established permissions.
- Assist users with company systems and applications.
- Monitor IT equipment and inventory technical assets.
- Implement backup procedures and assist with information security and device protection.
- Coordinate with external technical service providers when required.
- Prepare reports on support requests and recurring issues.
- Contribute to improving support procedures and services.
- Follow company information security policies and use systems appropriately.
Qualifications and Experience
- Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
- Two to four years of experience in technical support or IT support.
- Good knowledge of operating systems, networks, printers, and peripheral devices.
- Experience diagnosing and resolving technical issues for users.
- Good knowledge of user account management and permissions.
- Experience with help desk or ticketing systems is preferred.
- Basic knowledge of information security, backup, and device protection.
- Good communication, user service, problem-solving, and pressure-management skills.
- Proficiency in Microsoft Office, especially Outlook and Excel.
- Proficiency in English.
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