IT Support Executive

About Al Abbas Group

Role Overview

Key Responsibilities

• Manage Microsoft 365 users, licenses, permissions, and security settings
• Administer Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive
• Create, modify, and deactivate user accounts while ensuring compliance with company policies
• Troubleshoot Microsoft 365 applications, email services, and connectivity-related issues
• Support email configuration, mailbox management, and collaboration tools
• Work closely with business teams to identify opportunities for process automation and digital transformation using Microsoft 365 technologies
• Evaluate, implement, and roll out new Microsoft 365 applications and features to improve productivity and collaboration
• Develop user guides, conduct training sessions, and provide post-implementation support for newly deployed solutions
• Provide first and second-level technical support to end users across the organization
• Diagnose and resolve hardware, software, network, and application-related issues
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment
• Perform operating system installations, upgrades, patch management, and routine maintenance activities
• Support user onboarding, workstation setup, and access management
• Maintain IT support tickets and ensure timely resolution in accordance with service standards
• Deliver excellent customer service while ensuring minimal disruption to business operations
• Monitor and manage data backup processes and recovery procedures
• Ensure successful completion and verification of scheduled backups
• Support antivirus, endpoint protection, and IT security initiatives
• Assist in implementing IT security policies, standards, and compliance requirements
• Participate in system health checks, security reviews, and risk mitigation activities
• Support business continuity and disaster recovery preparedness
• Maintain accurate IT asset inventory and related documentation
• Track hardware, software licenses, subscriptions, and warranties
• Coordinate with vendors and service providers for procurement, repairs, support services, and warranty claims
• Assist in evaluating and recommending IT products and solutions
• Ensure proper documentation of IT assets, configurations, and operational procedures
• Maintain up-to-date technical documentation, user manuals, and support procedures
• Identify opportunities to improve IT processes, user experience, and operational efficiency
• Contribute to IT projects and technology initiatives as assigned
• Stay informed about emerging technologies and Microsoft 365 enhancements to support business needs

Qualifications and Experience

• Bachelor's Degree or Diploma in Computer Science, Information Technology, or a related field
• Minimum 5 years of experience in IT Support, System Administration, or a similar role
• Hands-on experience with Microsoft 365 administration is mandatory
• Strong understanding of Windows operating systems, end-user computing, and enterprise IT environments
• Experience supporting users in a corporate environment
• Excellent troubleshooting, analytical, and problem-solving abilities
• Strong communication and stakeholder management skills
• Ability to work independently while managing multiple priorities

Technical Skills

• Microsoft 365 Administration (Exchange Online, Teams, SharePoint Online, OneDrive)
• Windows 10/11 and Windows Server Administration
• Active Directory and User Management
• Hardware and Software Troubleshooting
• Backup and Recovery Processes
• Network and Connectivity Support

• Remote Support Tools

• IT Asset and License Management

• ITIL Foundation Certification

• Additional Microsoft or Infrastructure-related certifications will be considered an advantage

What We Offer

• Company-provided mobile SIM for business use
• Comprehensive medical insurance coverage
• Annual air ticket
• Opportunity to work within a diversified and growth-oriented organization
• Structured career development and progression opportunities
• Professional, collaborative, and supportive work environment
• Exposure to modern Microsoft 365 and enterprise IT technologies
• **Application Process** Qualified candidates are invited to apply directly through LinkedIn.
• If your profile matches our requirements, our team will get in touch with you.

Equal Opportunity Statement

Application Question(s)

• What is your currently monthly salary in AED ?
• What is your expected monthly salary in AED ?
• What is your notice period?
• Do you have hands-on experience administering Microsoft 365 services (Exchange Online, Teams, SharePoint Online, and OneDrive)?

Education

• Bachelor's (Required)

Experience

• IT Support: 3 years (Required)

Language

• English (Required)