Executive – Contracts & Billing

About Al Abbas Group

About the Role

Contracts Management

• Manage an assigned portfolio of customer accounts and oversee contract renewal activities.
• Review customer agreements and contract terms to ensure compliance and accurate execution.
• Coordinate contract renewal processes and maintain up-to-date contract records.
• Ensure timely processing and documentation of contract-related activities.

Billing & Accounts Receivable

• Manage monthly billing activities and ensure timely issuance of invoices.
• Monitor customer accounts and outstanding receivables to support cash flow objectives.
• Achieve assigned Accounts Receivable targets through proactive account management.
• Coordinate with customers regarding invoices, payment schedules, and account status updates.

Collections & Payment Resolution

• Conduct regular follow-up with customers regarding outstanding payments and commitments.
• Secure payment arrangements and proactively address barriers to customer payments.
• Investigate and resolve billing disputes in accordance with company policies and procedures.
• Maintain detailed records of customer interactions, payment commitments, and account activities.

Customer Relationship Management

• Build and maintain positive relationships with customers across assigned accounts.
• Prepare professional correspondence and communications for both internal and external stakeholders.
• Respond to customer inquiries regarding contracts, billing, and account-related matters.
• Deliver a professional and customer-focused experience while managing challenging situations.

Documentation & Reporting

• Maintain accurate records of contracts, invoices, collections activities, and customer communications.
• Utilize CRM systems and administrative tools to track account activities and follow-up actions.
• Prepare reports related to contract renewals, billing performance, collections, and receivables status.
• Ensure all documentation is maintained in accordance with company policies and audit requirements.

Cross-Functional Coordination

• Collaborate with Finance, Operations, and Customer Service teams to resolve customer account issues.
• Support the Collections Services and Legal teams when escalation or legal intervention is required.
• Coordinate with internal stakeholders to ensure smooth execution of contract and billing processes.
• Contribute to continuous improvement initiatives that enhance efficiency and customer satisfaction.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Finance, Accounting, Commerce, or a related field.
• 2–5 years of experience in contracts management, billing, accounts receivable, collections, or customer account administration.
• Experience managing customer contracts, invoicing, and collections activities is required.
• Strong understanding of billing processes, payment cycles, and contract administration.
• Excellent negotiation, communication, and stakeholder management skills.
• Strong customer service orientation with the ability to manage sensitive situations professionally.
• Highly organized with strong attention to detail and accuracy.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Experience working with ERP systems, CRM platforms, or billing systems is an advantage.
• Strong analytical, problem-solving, and follow-up skills.

What We Offer

• Company-provided mobile SIM for business use.
• Comprehensive medical insurance coverage.
• Annual air ticket.
• Opportunity to work within a diversified and growth-oriented organization.
• Structured career development and progression opportunities.
• Professional, collaborative, and supportive work environment.
• **Application Process:** Qualified candidates are invited to apply directly through LinkedIn.
• If your profile matches our requirements, our team will get in touch with you.
• Pay: AED5,000.00 per month

Application Question(s)

• Do you have experience with Similar Responsibiities?
• Do you have expeirence in using ERP?
• Do you have experience in using CRM?
• What is your current monthly salary in AED?
• What are your monthly salary Expectations in AED?
• What is your notice period?

Education

• Bachelor's (Required)

Language

• English (Required)