IT Support Engineer

Role overview

Key responsibilities

• Provide first- and second-line support for hardware, software, and network issues; install and maintain computers, printers, scanners, and other office equipment.
• Resolve operating system, application, email, performance, LAN, Wi-Fi, and internet connectivity issues; configure accounts, permissions, passwords, and workstations.
• Maintain operating systems, business applications, antivirus and security tools; support Microsoft Office, email, accounting, tax, and document management applications.
• Monitor system performance; perform routine maintenance and updates; assist with backups and data recovery.
• Maintain IT security practices and records for assets, licences, equipment assignments, and support requests.
• Coordinate with vendors, set up technology for new employees, document solutions, and guide employees through technical issues.

Requirements and qualifications

• Strong knowledge of computer hardware, software installation, and troubleshooting; familiarity with Windows and Microsoft Office.
• Basic networking knowledge, including TCP/IP, LAN, Wi-Fi, routers, and switches; knowledge of user accounts, access permissions, and IT security.
• Familiarity with antivirus software, system updates, backups, printers, scanners, and other office IT equipment.
• Strong analytical and problem-solving skills; good written and verbal communication in English and ability to explain technical issues to non-technical users.
• Good time management, prioritization, independent work, vendor coordination, attention to detail, and care with confidential information.
• A bachelor’s degree or diploma in IT, Computer Science, Computer Engineering, or a related field is preferred; previous similar experience is an advantage.

Preferred skills

• Experience in accounting, tax consultancy, or professional office IT environments is preferred.
• Familiarity with cloud applications, Microsoft 365, productivity tools, network security, endpoint protection, access management, IT inventory, and support documentation is preferred.
• Awareness of data protection practices for confidential client and financial information is preferred.

Workplace

• The role supports office technology and employees in Dubai.