IT Support
Role Overview
The organization is seeking a reliable, proactive IT Support Specialist to maintain IT systems and provide technical support to staff.
Key Skills for This Role
Full Job Posting
Job summary
The organization is seeking a reliable, proactive IT Support Specialist to maintain IT systems and provide technical support to staff.
Key responsibilities
- Provide first-line support for employee hardware, software, and network issues.
- Install, configure, and maintain computers, printers, and other IT equipment.
- Troubleshoot system, network, and application problems.
- Manage user accounts, emails, and access permissions.
- Monitor system performance and support security and data protection.
- Maintain IT inventory and documentation of systems and assets.
- Coordinate with external vendors and service providers when required.
- Ensure regular system backups and assist with disaster recovery.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 2–3 years of experience in IT support or a similar role; the posting separately lists three years of IT experience as required.
- Strong knowledge of Windows operating systems and basic networking.
- Familiarity with Microsoft Office 365 and common business applications.
- Good troubleshooting and problem-solving skills; strong communication and ability to support non-technical users.
- Ability to work under pressure and manage multiple tasks.
Workplace
- Work location is in person.
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