IT Operations Analyst– HPE Non-Stop Operations
Role Overview
Support RBC’s global HPE NonStop operations as part of an SRO environment that also includes mainframe operations, networks, and distributed systems.
The team provides service to global business clients and service partners and strengthens its 24/7 support model through automation and improved monitoring.
Key Skills for This Role
Full Job Posting
Opportunity
Support RBC’s global HPE NonStop operations as part of an SRO environment that also includes mainframe operations, networks, and distributed systems.
The team provides service to global business clients and service partners and strengthens its 24/7 support model through automation and improved monitoring.
What you will do
- Provide 24/7/365 technical support for global HPE NonStop environments.
- Manage faults and incidents, escalate problems, and support change management.
- Run and monitor batch processes.
- Recommend process improvements.
- Automate message suppression, reduce toil, and automate manual tasks.
Must-have qualifications
- Strong written, oral, and presentation communication skills, including identifying stakeholder and project communication needs.
- Strong understanding of technology and/or financial services.
- Learn new tools and systems quickly, apply knowledge, and transfer knowledge to others.
- Manage expectations with the team, management, and clients and deliver on commitments.
- Strong knowledge of HPE NonStop (Tandem), IBM iSeries/NSK technologies and operating systems, Unix/AIX/Linux, networks, distributed systems, and console-based technologies.
- Knowledge of ServiceNow, Moogsoft, ITIL Foundation, and mainframe tools including TSO/ISPF/VSAM, Endevor, File Aid, Xpediter, and SPUFI.
Nice-to-have qualifications
- Experience in a matrix environment, such as a large publicly traded corporation.
- Ability to facilitate between and influence key decision makers.
- Strategic thinking and strong interpersonal skills to work across functions and businesses.
What RBC offers
- Total Rewards Program with bonuses and flexible benefits, competitive compensation, and commissions or stock where applicable.
- Development support, opportunities to make a lasting impact, and work with a collaborative team.
- Financial services training, flexible work/life balance options, and challenging work.
Work schedule
- The role provides 24/7/365 operational support.
- Listed work hours are 37.5 per week.
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