IT Lead

About This Role

Company Description

DataVolt is a global leader in sustainable and innovative data center solutions. We provide businesses across the world with the infrastructure they need to connect, collaborate, and grow in the data-driven landscape of today. Our solutions focus on security, reliability, scalability, and sustainability, empowering our clients to truly achieve digital transformation. We have strategically positioned operations in Riyadh, Dubai, California, Mumbai and Tashkent and are committed to shaping a sustainable digital future through groundbreaking innovation.

Responsibilities:

You will be responsible for overseeing the organization's IT systems, infrastructure, cloud platforms, networks, and security, while driving a cloud‑first technology strategy aligned with business objectives.

• Oversee day‑to‑day IT operations, ensuring the reliability, security, and performance of all IT systems.
• Manage enterprise IT infrastructure including servers, networks, data storage, and cloud platforms, supporting business scalability and growth with a cloud‑first approach.
• Lead the regional IT team in maintaining, optimizing, and enhancing the organization's technology landscape.
• Own operational incident management, including major escalations (P1/P2), root cause analysis (RCA), and implementation of preventive measures.
• Maintain operational readiness through monitoring, patching, backup management, disaster recovery (DR), and capacity planning.
• Ensuring IT assets, systems, and services continuously evolve to meet changing business requirements and excellent experience in ITSM tools
• Coordinate cloud operations including performance monitoring, cost optimization, backup, and disaster recovery.
• Plan, execute, and oversee IT projects, including system upgrades, implementations, and migrations, ensuring delivery on time, within scope, and within budget.
• Apply best practices in project management, risk management, and change management.
• Collaborate with department heads to assess IT needs and address operational and strategic challenges.
• Coordinate project execution with business stakeholders, MSPs, and technology partners.
• Ensure vendors comply with contractual commitments, SLAs, KPIs, and service quality standards.
• Conduct structured service reviews, manage escalations, and drive continuous improvement initiatives.

Experience & Qualifications:

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field.
• 10+ years of IT experience, with at least 3 years in a leadership role.
• Proven track record of leading IT operations and transformation initiatives.
• Strong knowledge of data center operations and enterprise IT infrastructure.
• Excellent understanding of IT systems, networks, and emerging technologies.
• Strong leadership, communication, stakeholder management, and project management skills.
• Experience implementing cybersecurity best practices and IT governance frameworks.
• Ability to collaborate effectively with cross‑functional teams and global stakeholders.
• Strong hands‑on knowledge of IT infrastructure and enterprise systems.
• Experience in cloud computing, virtualization, and data analytics.