IT Lead

Company Description

Responsibilities

• You will be responsible for overseeing the organization's IT systems, infrastructure, cloud platforms, networks, and security, while driving a cloud‑first technology strategy aligned with business objectives.
• Oversee day‑to‑day IT operations, ensuring the reliability, security, and performance of all IT systems.
• Manage enterprise IT infrastructure including servers, networks, data storage, and cloud platforms, supporting business scalability and growth with a cloud‑first approach.
• Lead the regional IT team in maintaining, optimizing, and enhancing the organization's technology landscape.
• Own operational incident management, including major escalations (P1/P2), root cause analysis (RCA), and implementation of preventive measures.
• Maintain operational readiness through monitoring, patching, backup management, disaster recovery (DR), and capacity planning.
• Ensuring IT assets, systems, and services continuously evolve to meet changing business requirements and excellent experience in ITSM tools
• Coordinate cloud operations including performance monitoring, cost optimization, backup, and disaster recovery.
• Plan, execute, and oversee IT projects, including system upgrades, implementations, and migrations, ensuring delivery on time, within scope, and within budget.
• Apply best practices in project management, risk management, and change management.
• Collaborate with department heads to assess IT needs and address operational and strategic challenges.
• Coordinate project execution with business stakeholders, MSPs, and technology partners.
• Ensure vendors comply with contractual commitments, SLAs, KPIs, and service quality standards.
• Conduct structured service reviews, manage escalations, and drive continuous improvement initiatives.

Experience & Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field.
• 10+ years of IT experience, with at least 3 years in a leadership role.
• Proven track record of leading IT operations and transformation initiatives.
• Strong knowledge of data center operations and enterprise IT infrastructure.
• Excellent understanding of IT systems, networks, and emerging technologies.
• Strong leadership, communication, stakeholder management, and project management skills.
• Experience implementing cybersecurity best practices and IT governance frameworks.
• Ability to collaborate effectively with cross‑functional teams and global stakeholders.
• Strong hands‑on knowledge of IT infrastructure and enterprise systems.
• Experience in cloud computing, virtualization, and data analytics.