IT Infrastructure & Administration Lead

Position Summary

IT Infrastructure & Administration Lead

Managed Services Provider (MSP)

Job Dimensions

• **Direct Reports:**

None

• **Total Reports:**

A. Infrastructure Project Support

• Support execution of the overall IT infrastructure strategy aligned with organizational objectives.
• Provide input on infrastructure improvements, innovation opportunities, and cost optimization initiatives.
• Provide technical expertise during
• RFP processes
• for infrastructure-related projects.
• Support project teams during discovery, design, and execution by advising on infrastructure requirements, integrations, and dependencies.
• Contribute to evaluation of RFPs, technical specifications, and design documents.
• Ensure infrastructure solutions align with enterprise IT standards, security policies, and architectural principles.
• Coordinate transition of completed projects to the

Managed Services Provider (MSP)

• .
• Support infrastructure aspects of digital initiatives such as POS replacement, platform re-architecture, and customer experience solutions.
• Work closely with DevOps and application teams to ensure infrastructure readiness for deployments and integrations.

B. Platform & Infrastructure Oversight

• Oversee and support infrastructure across multiple sites, including
• servers, networks, storage, and cloud environments
• .
• Act as

Subject Matter Expert (SME)

• for infrastructure components supporting enterprise platforms.
• Work with the MSP to ensure infrastructure services meet operational and performance requirements.
• Review and approve infrastructure changes proposed by system integrators, ensuring compliance with architecture and cybersecurity standards.
• Maintain visibility of end-to-end infrastructure topology and configurations.
• Support cloud migration and architectural initiatives aligned with enterprise guidelines.
• Troubleshoot infrastructure issues and coordinate vendor resolution.
• Monitor infrastructure performance, reliability, scalability, and consumption to identify optimization and cost-saving opportunities.
• Provide input into annual IT budgets and procurement planning.

C. Administration

• Prepare and process purchase requisitions, petty cash requests, and purchase orders.
• Coordinate invoices, quotations, delivery notes, completion certificates, and vendor documentation.
• Support IT contract and addendum management, renewals, and approvals.
• Assist in tender preparation, technical scoping, vendor coordination, and evaluations.
• Support vendor onboarding and performance reviews.

D. Collaboration & Coordination

• Act as the primary liaison between internal IT teams, MSPs, system integrators, vendors, and stakeholders.
• Collaborate with Enterprise Architects, Application Teams, and DevOps to ensure integrated design and delivery.
• Participate in architecture reviews and contribute to infrastructure standards and best practices.
• Support incident, problem, and change management processes.
• Provide regular updates to the Assistant IT Manager on infrastructure status, risks, and improvement initiatives.

E. Vendor & Partner Management

• Oversee infrastructure deliverables from system integrators and MSPs.
• Ensure adherence to SLAs, timelines, and quality standards.
• Review and validate vendor proposals, technical documentation, and change requests.
• Support vendor performance reviews and continuous service improvement plans.
• Ensure smooth handover of projects into operational support.

F. Performance, Reliability, Compliance & Optimization

• Review infrastructure performance metrics and reports from the MSP.
• Support capacity planning, performance tuning, and scaling initiatives.
• Contribute to

Disaster Recovery (DR)

Business Continuity Planning (BCP)

• .
• Ensure compliance with cybersecurity, governance, and regulatory requirements.
• Support infrastructure lifecycle refresh, upgrades, and migrations.
• Execute and periodically test DR and backup plans.

G. Continuous Improvement & Documentation

• Maintain comprehensive infrastructure documentation and architecture diagrams.
• Contribute to infrastructure strategy and roadmap development.
• Recommend enhancements to monitoring, alerting, and automation.
• Support governance reviews of infrastructure architecture and service performance.

• Assistant IT Manager

• Enterprise Architect

• Application & Development Teams

• Project Managers and Business Units
• Operations and F&B Teams
• Cybersecurity and Compliance Teams

• Managed Service Providers

• System Integrators
• Technology Vendors
• Consultants and Partner Organizations

Selection Criteria

Essential

• Bachelor’s degree in IT, Computer Science, or related discipline.
• Minimum
• 5 years’ experience
• in IT infrastructure or platform engineering roles.
• Strong knowledge of networking, cloud, and security protocols.
• Experience working in
• multi-vendor or managed services environments
• .
• Prior involvement in governance, architecture, or service delivery oversight.
• Experience supporting enterprise-scale technology projects.

Desirable

• Experience in hospitality, leisure, or multi-site operations.
• Certifications such as

ITIL, CompTIA, PMP

& Competencies

• Strong understanding of:
• Cloud and on-prem infrastructure (Azure, AWS, VMware)
• Networking, storage, and security fundamentals
• Platform dependencies and integrations
• Strong vendor coordination and governance skills.
• Ability to translate business requirements into infrastructure solutions.
• Excellent troubleshooting, analytical, and documentation skills.
• Highly organized, proactive, and capable of managing multiple priorities.
• Strong awareness of cybersecurity, data privacy, and compliance requirements.

C. Tools & Technologies

• **Applications:**
• POS and enterprise platforms
• **Networking:**
• LAN/WAN, VPNs, firewalls, load balancers
• **Cloud:**
• Microsoft Azure, AWS, or equivalent
• **Security:**
• Endpoint protection, vulnerability scanning tools
• **Monitoring:**
• Nagios, SolarWinds, or equivalent
• **Project Tools:**