IT Field Support Technician

Overview

IT Operational Support

• Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Install, configure, and maintain Windows/macOS systems and approved applications.
• Support video conferencing tools, printers, and office IT equipment.
• Resolve incidents and service requests within defined SLA timelines.
• Log, track, and document issues in the ticketing system.
• Assist with onboarding and offboarding, including device setup and retrieval.
• Coordinate with vendors for repairs, replacements, and warranty claims.
• Ensure compliance with IT policies, security standards, and best practices.
• Provide remote support for offsite or hybrid users.
• Escalate complex issues when necessary.

Asset Management

• Support IT asset tracking and inventory processes.
• Communicate asset management updates clearly to stakeholders.

Required Skills

• Strong knowledge of Windows environments.
• Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting.
• Experience with ticketing systems and Managed Print Services.
• Understanding of endpoint security tools, antivirus, and MFA.
• Strong communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Solid problem-solving and analytical skills.

Qualifications and Experience

• Minimum 5 years of IT experience, including at least 3 years in IT Service Management or End User Support.
• Proven experience supporting VIP or executive users.
• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• Microsoft Certified: Modern Desktop Administrator (preferred).
• ITIL or equivalent IT Service Management certification.

Technical Expertise

• Demonstrated experience in IT service delivery and end-user computing (hardware and software).
• Exposure to large-scale or international environments is an advantage.
• Experience in fast-paced industries such as events, sports, or entertainment is a plus.

Additional Requirement

• Valid driver’s license (mandatory)
• If you are a proactive IT professional who enjoys delivering high-quality support and working in a dynamic environment, we encourage you to apply.