Business Analyst (ICT Governance)

Overview

ICT Governance & Framework Management

• Define, establish, implement, and continuously improve ICT governance frameworks, policies, standards, procedures, and operating models aligned with organizational objectives and industry best practices.
• Ensure ICT governance structures effectively support sports venues, tournament operations, and large-scale event environments.
• Monitor and enforce compliance with internal governance policies, regulatory requirements, risk management controls, and industry standards.
• Support governance reporting, performance monitoring, and decision-making processes across ICT functions.
• Facilitate governance boards, steering committees, architecture reviews, and stakeholder forums.

Business Analysis & Requirements Engineering

• Lead end-to-end business analysis and requirements engineering activities across ICT initiatives and operational programs.
• Elicit, analyze, document, validate, and manage business, functional, non-functional, technical, and operational readiness requirements.
• Conduct stakeholder workshops, interviews, process assessments, and requirements review sessions.
• Develop business process models, use cases, workflow diagrams, requirements specifications, and traceability matrices.
• Ensure alignment and traceability of requirements from business objectives through solution design, implementation, testing, and operational support.
• Support solution evaluation, gap analysis, impact assessments, and change management activities.

Event & Tournament ICT Operations Planning

• Lead ICT planning and coordination activities for tournaments, sporting events, and venue operations.
• Ensure event support readiness across all ICT domains including infrastructure, applications, networks, cybersecurity, service management, and operations.
• Coordinate integrated readiness planning, testing activities, operational rehearsals, test events, and go-live preparations.
• Monitor critical milestones and ensure risks, dependencies, and operational issues are proactively managed.
• Support command and control activities during major events and operational periods.

Stakeholder Management & Coordination

• Act as the primary interface between business stakeholders, venue operations teams, ICT departments, vendors, system integrators, and external partners.
• Facilitate collaboration and alignment across multiple technical and business domains.
• Prepare executive-level presentations, reports, recommendations, and governance documentation.
• Provide regular status updates and management reporting to senior leadership and key stakeholders.
• Support strategic planning and ICT transformation initiatives where required.

Risk Management, Assurance & Continuous Improvement

• Identify ICT risks, dependencies, constraints, and operational gaps impacting venue and event operations.
• Recommend and track mitigation actions to reduce operational and technology risks.
• Support ICT assurance activities, operational readiness reviews, audits, compliance assessments, and governance evaluations.
• Lead lessons-learned workshops and post-event reviews to identify improvement opportunities.
• Drive continuous improvement initiatives across governance processes, operational procedures, and service delivery models.

Qualifications

• Minimum 8 years of professional experience in ICT Governance, Business Analysis, ICT Operations, Enterprise Technology, or related disciplines.
• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Engineering, Business Information Systems, or a related discipline.
• Any Bachelor's Degree with significant relevant ICT governance, business analysis, or enterprise technology experience.
• Proven experience within large and complex ICT environments.
• Experience supporting mission-critical operations, major events, sports venues, stadiums, tournaments, or large-scale operational environments.
• Demonstrated experience working with senior technical specialists, architects, engineers, and executive stakeholders.
• Experience managing cross-functional stakeholder engagement and governance processes.
• Exposure to ICT operational readiness, service transition, and event support planning is highly desirable.

• CBAP (Certified Business Analysis Professional)

• PMI-PBA (Professional in Business Analysis)
• ITIL Foundation or higher
• COBIT Foundation
• TOGAF Foundation
• PRINCE2 or PMP Certification

Technical Competencies

• ICT Governance Frameworks and Controls

• Risk Management & Compliance

• Stakeholder Management