IT Desktop Support Apprentice

Role overview

Support and project duties

• Develop practical capability in deskside support, endpoint troubleshooting, Microsoft 365, mobile devices, printing and scanning, and video conferencing or AV support.
• Assist with user access issues, incident resolution, and knowledge management, working with Service Desk, Level 2, infrastructure, and IT training colleagues.
• Support projects involving hardware refreshes, office changes, application deployments, device configuration, and migrations.
• Handle equipment responsibly and respect data security.

Candidate requirements

• Show genuine interest in IT, clear and friendly communication, and the ability to follow guidance carefully.
• Be comfortable with simple troubleshooting, accurate issue logging, and knowing when to ask for help.
• Have 3 GCSEs or equivalent at grades 4 or above in any subject.
• Have GCSE Maths and English or equivalents at grades 3 or above.
• Must not hold an existing qualification at the same or higher level in a similar subject.

Desirable experience

• Previous customer service, IT service desk, office support, or technical troubleshooting experience is desirable.
• Familiarity with Microsoft 365, Teams, Outlook, Windows 11, Intune-managed devices, printers, or mobile phones is desirable.
• Professional services, legal, regulated, or client-facing experience is desirable.
• Self-directed learning, practical problem solving, or interest in technology outside formal education is desirable.

Working hours

• The stated working hours are 35 hours per week, 9am–5am.

Work location and travel

• The role is based in the employer's Bristol office.
• Occasional travel to other office locations may be required for training, induction, project work, or team support.

Development and culture

• The apprenticeship provides paid on-the-job training and a formal IT qualification.
• The employer describes wellbeing resources, diversity and inclusion initiatives, and willingness to discuss flexible working.
• The posting states that 90% of QA apprentices secure permanent employment after completing their apprenticeship.