Customer Success Manager
Role Overview
Own operational relationships across a portfolio of strategic customers and help them achieve value from QA’s services.
Work with senior stakeholders to understand organisational priorities and learning and workforce-development objectives.
The role spans contract performance, service delivery, retention, adoption and long-term account development.
Key Skills for This Role
Full Job Posting
Role overview
Own operational relationships across a portfolio of strategic customers and help them achieve value from QA’s services.
Work with senior stakeholders to understand organisational priorities and learning and workforce-development objectives.
The role spans contract performance, service delivery, retention, adoption and long-term account development.
Customer success responsibilities
- Build trusted senior-stakeholder relationships and develop customer success plans based on goals, measures and business priorities.
- Own contract performance, retention and service commitments, ensuring customers receive the expected value.
- Coordinate internal teams to deliver services, resolve challenges and maintain a strong customer experience.
- Use customer insights, performance data and feedback to measure outcomes, demonstrate value and identify improvements.
- Identify risks to satisfaction, contract delivery and retention, and take ownership of solutions.
- Work with sales teams to develop customer growth opportunities and share knowledge with the Customer Success team.
Learning portfolio
- QA’s learning portfolio includes apprenticeships, instructor-led training, self-paced learning and hands-on labs.
- The broader market context includes AI, data, cloud, cybersecurity and digital transformation.
Work arrangement
- The role is home based with some travel to client sites.
Candidate profile
- The posting seeks experienced, customer-focused professionals who can build strong partnerships, navigate complexity and deliver measurable outcomes.
Development
- The posting describes access to QA-authored technology and business learning and opportunities to develop knowledge of emerging areas including AI, data and cloud.
About QA
QA is a UK technology training provider supporting organisations with AI, technology, digital and human skills development.
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