Data Analyst Apprentice

Role overview

Customer and community insight

• Support design, delivery and analysis of annual customer surveys and regular sentiment research.
• Work with Operations, London Estate and Sustainability teams to turn findings into insights and recommendations.
• Gain experience with survey design, data management, SQL, semantic modelling, Microsoft Fabric and Power BI.

Data platforms and digital experience

• Help develop and manage tools for understanding digital customers, create dashboards and support Google Analytics integrations.
• Help colleagues use the platform, contribute to monthly and thematic reporting, and identify platform improvements.
• Analyse digital customer behaviour with product and user experience colleagues to inform customer-facing products.

Day-to-day work

• Clean, manage and analyse large datasets; check data quality and identify inconsistencies.
• Support customer survey design and delivery, and create or improve dashboards.
• Contribute to London Estate and Operations reporting and present findings to internal stakeholders.
• Collaborate across Operations, Sustainability, Group Technology and Digital Solutions.
• Document data sources, definitions and analytical processes.

Skills and entry requirements

• Proactive, curious, self-motivated and willing to learn; able to work iteratively and collaboratively.
• Strong attention to detail, commitment to data accuracy, and written and verbal communication skills.
• Able to turn analytical findings into clear, accessible presentations.
• Prior use of all listed tools is not required; curiosity, analytical thinking and interest in data-informed decisions are sought.
• Level 3 qualification such as apprenticeship, A-levels or BTEC, or equivalent relevant work experience, typically two years.
• Five GCSEs including English and Maths at Grade 4 (C) or above; Excel experience, particularly pivot tables and XLOOKUP, and Microsoft products or similar.

Working hours

• 35 hours per week, Monday to Friday, 9:30am to 5:30pm.

Benefits and prospects

• Benefits include pension and life assurance, annual leave, private medical insurance, subsidised lunch, dental insurance and healthcare cash plan.
• Other listed benefits include season ticket loan, cycle-to-work scheme, flexible working, volunteer days and various wellbeing and financial support schemes.
• The posting states that 90% of QA apprentices secure permanent employment after completing their apprenticeship.