IT Business Operations Analyst

Role and schedule

Pay

• Hourly pay range is $35.50–$53.25.

Major responsibilities

• Coordinate hardware, software, services, and statement-of-work contracts with business requestors, Finance, and Technology Services through execution.
• Gather contract and invoice data for IT budget development; record requests, validate purchases, identify savings, and analyze spending variances.
• Track contract issues through resolution, maintain documentation, and ensure contractual SLAs are met.
• Support acquisition evaluation, selection, and negotiations; maintain licensing reports and audit licensing information.
• Prepare IT supplier investment reporting for budgeting and strategic planning, and promote appropriate use of preferred vendors.
• Audit invoices against negotiated terms and coordinate reconciliation issues with accounts payable.
• Coordinate IT equipment and supply orders and deliveries and submit requirements through contract workflows.
• Lead proposals and communications for product and service opportunities; negotiate supplier terms and coordinate agreement completion.
• Participate in contract-negotiation status meetings with IT owners and business users.
• Advise project managers on standards and provide guidance on product processes, RMAs, warranties, and equipment quotes.
• Coach new and associate-level team members.

Education and experience

• Bachelor's degree or equivalent knowledge in computer science, information technology, business, or a related field.
• Typically requires 2–4 years of experience in a related computer science, information technology, or business administration field.
• Requires Microsoft Office Suite literacy, experience with large-scale automated material management systems, sourcing and negotiation experience with major software suppliers, and experience supporting IT systems.
• Preferred experience includes three or more years in telecom; vendor management, telecom, and finance experience are listed as pluses.
• Preferred telecom experience includes analyzing and validating billing data for DIA, broadband, MPLS, and other data circuits.

Knowledge and abilities

• Broad understanding of IT software licensing and hardware; working knowledge of software asset management.
• Strong written and verbal communication, attention to detail, and ability to handle confidential agreements and sensitive issues.
• Knowledge of procurement, technology business, commercial and IT contract terms, and contract execution.