Epic Applications Analyst Associate PB Claims

Role and department

Workplace

• Fully remote from the states listed in the posting, including North Carolina; the posting states there is no relocation.

Major responsibilities

• Develop or modify procedures with users and leaders as Epic-related workflows change; explain assigned applications and help users use their full functionality.
• Prepare requirements-definition materials, including user procedures, flowcharts, and preliminary report and screen definitions.
• Execute and support unit, integration, system, and end-user acceptance testing; track problem reports.
• Clarify and prioritize user requests, assist with impact analysis, and document workflows, specifications, manuals, and procedures.
• Participate in testing, user training, and results evaluation; track projects and keep users and management informed of progress and potential delays.
• Monitor post-implementation issues and revision requests, identify recurring application problems, and report patterns to senior or lead analysts.
• Maintain product documentation and change and quality-control records in line with department standards.
• Communicate project status, upgrades, and potential application downtime to clinic users.
• Develop knowledge of supported clinical, laboratory, and business operations; assist with application version upgrades.
• Participate in application maintenance, enhancement, and interfacing; troubleshoot and resolve user problems.

Qualifications

• Bachelor's degree or equivalent knowledge in Computer Science or a related field.
• Typically one year of experience in automated laboratory and/or business systems.
• Obtain required Epic certification(s) within six months and maintain annual educational requirements.
• Basic knowledge of computer operating platforms, application software, and network software.
• Analytical ability to make recommendations, translate user requirements into system specifications, and support process improvement.
• Proficiency in Microsoft Office Suite or similar products; ability to prepare and manipulate spreadsheet and database information.
• Basic knowledge of project management tools and methodologies and ability to follow change management processes.
• Strong written and verbal communication, listening, and interpersonal skills; ability to communicate technical ideas in business-friendly terms.
• Ability to work with clinical and technical customers, vendors, peers, and management; manage multiple tasks and priorities.
• Ability to perform work-related travel; work may involve road and weather exposure.

Pay

• Pay range is $30.70 to $46.05 per hour.