HIM Operations Support Analyst

Role details

Operational support

• Analyze volumes, metrics, and KPIs to monitor success and identify areas of focus.
• Investigate and escalate complex operational issues.
• Coordinate deployments and documentation of new policies, procedures, and job aids with leaders and partners.
• Monitor applications, workflows, reports, and new functionality and provide feedback as a subject matter expert.
• Coordinate HIM communications, user orientation, quality reviews, and productivity reviews.

Training, productivity, and quality

• Lead training sessions and partner with Educational Services to create, present, and maintain learning materials.
• Evaluate training effectiveness and recommend curriculum changes; serve as a training and quality resource for internal teammates and non-HIM partners, including Epic Community Connect users.
• Conduct time studies, recommend task standards, and support the productivity tracking tool.
• Conduct audits and quality reviews, analyze quality trends, prepare reports for leadership, and suggest improvements.
• Communicate updates about the quality tracking tool and plans.

Reporting and workflow tools

• Create audience-focused presentations using complex data, infographics, and multimedia for business audiences, executive meetings, and training.
• Use Excel formulas, pivot tables, and charts for data analysis.
• Design and customize SharePoint Forms and other tools to automate workflows and streamline data collection and reporting.

Required qualifications

• Associate’s degree or equivalent experience in a related healthcare field.
• Five years of experience in HIM operations, healthcare revenue cycle operations, coding, or similar healthcare work.
• Knowledge of HIPAA guidelines for patient privacy in the assigned subfunction.
• Experience with electronic health records, data capture, and report generation.
• Expert Microsoft Office skills, including advanced PowerPoint, Access databases, and Excel pivot tables and formulas.

Skills and abilities

• Use data analytics to identify trends, improvement areas, and opportunities for innovation.
• Strong communication, interpersonal, customer service, presentation, and organizational skills.
• Problem-solving skills, attention to detail, and ability to meet deadlines and handle difficult situations.
• Collaborate respectfully in a diverse team; work independently with minimal supervision, exercise sound judgment, and follow verbal and written directions.
• Operate equipment necessary to perform the job.

Preferred qualification

• AHIMA or another credential is preferred.