IT Assistant Manager
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Key skills for this role
About the Role
Support IT operations, troubleshoot systems, assist users, manage vendors, and enhance technology efficiency in a luxury hotel environment.
Key Skills for This Role
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Overview
At Faena, technology is not just a tool it is an integral part of delivering seamless service and extraordinary guest experiences.
We are seeking an Assistant IT Manager to support the operations, innovation, and efficiency of our IT systems at Faena The Red Sea .
As Assistant IT Manager, you will play a vital role in ensuring the smooth running of the hotel s technology environment, supporting both guests and employees in all IT-related matters.
Working closely with the IT Manager and external partners, you will assist in maintaining, troubleshooting, and improving hardware, software, and network systems while ensuring that all users from guests to staff experience seamless connectivity and support.
Key Responsibilities
- Support the day-to-day IT operations of the hotel, handling both technical and administrative tasks.
- Provide prompt assistance to guests and staff for IT-related concerns, ensuring service excellence at every interaction.
- Install, test, and configure workstations, software, and peripheral equipment.
- Coordinate user onboarding, including account setup, system access, and hardware allocation.
- Maintain accurate inventory of hardware, software licenses, and IT assets.
- Collaborate with other departments to ensure timely resolution of IT-related requests and work orders.
- Liaise with vendors to support implementation of upgrades, projects, and system maintenance.
- Monitor systems security, data confidentiality, and compliance with company standards.
- Assist in disaster recovery planning and backup procedures.
- Stay current on emerging technologies and recommend improvements to enhance efficiency and guest experience.
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