Front Office Supervisor
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About the Role
Oversee front office operations, manage guest services, train staff, and ensure high-quality customer service with strong leadership and communication skills.
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Job Description
- We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia.
- As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.
- Oversee and coordinate all front office operations, including reception, concierge, and guest services
- Supervise, train, and mentor front office staff to maintain high-quality service standards
- Manage guest check-ins, check-outs, and inquiries efficiently and professionally
- Handle guest complaints and resolve issues promptly and effectively
- Ensure accurate and timely completion of all front office administrative tasks
- Collaborate with other departments to provide seamless guest experiences
- Monitor and maintain front office inventory and supplies
- Implement and uphold hotel policies and procedures
- Assist in creating work schedules and managing staff performance
- Stay updated on local events and attractions to provide guests with relevant information
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