IT Assistant (L1, L2, L3)
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About the Role
IT Assistant (L1, L2 & L3 Support) Job Summary We are seeking a skilled IT Assistant to provide L1, L2, and L3 technical support across IT infrastructure, networking, cloud platforms, cybersecurity, and end-user systems.
Key Skills for This Role
Full Job Posting
Job Summary
We are seeking a skilled IT Assistant to provide L1, L2, and L3 technical support across IT infrastructure, networking, cloud platforms, cybersecurity, and end-user systems.
The ideal candidate will ensure smooth IT operations, troubleshoot technical issues, and support enterprise technologies across multiple locations.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, mobile devices, and network connectivity.
- Manage user accounts, Microsoft 365, Active Directory, email setup, and access permissions.
- Troubleshoot hardware, software, server, and network-related issues.
- Configure and support switches, routers, firewalls, VPNs, and Wi-Fi systems.
- Administer cloud platforms such as Microsoft Azure, AWS, and Microsoft 365.
- Support virtualization environments including VMware and Hyper-V.
- Monitor cybersecurity tools, endpoint protection, backups, and disaster recovery processes.
- Maintain IT documentation, asset inventory, and infrastructure reports.
- Assist with office IT setup, system upgrades, migrations, and infrastructure projects.
Requirements
- Bachelor's Degree or Diploma in IT, Computer Science, or related field.
- 4–7 years of experience in IT support and infrastructure management.
- Strong knowledge of Microsoft 365, Active Directory, Networking, Cloud Platforms, Virtualization, Firewalls, and Cybersecurity.
- Experience with Azure, AWS, VMware, Hyper-V, VPNs, and helpdesk ticketing systems.
- Excellent troubleshooting, communication, and problem-solving skills.
• CompTIA A+, Network+
- Cisco CCNA
- Microsoft Certifications
- Azure Fundamentals
• AWS Cloud Practitioner
Pay: AED5,000.00 - AED6,000.00 per month
Application Question(s)
- A user cannot access the company network, email, and shared drives. How would you troubleshoot and resolve the issue?
- . Describe a situation where you had to resolve a critical server, network, or cloud-related issue. What was the problem, and how did you fix it?
- What measures would you implement to improve cybersecurity within an organization?
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