Operations Manager
Job Title: Operations Manager – Recruitment Agency Company: Eiger Marvel Human Resources Consultancies L.L.
Skills
About This Role
**Location:** Dubai, UAE (In-Person)
**Salary:** AED 3,500 – AED 4,500 per month (All-inclusive)
About Eiger Marvel
Eiger Marvel is a growing Human Resources and Recruitment Consultancy based in Dubai.
We pride ourselves on **ethical recruitment** practices and delivering high-quality staffing solutions to corporate clients across the UAE.
We are looking for an organized, process-driven, and sharp **Operations Manager** to streamline our internal recruitment workflows, manage daily office operations, and ensure strict compliance with UAE Labor Laws.
Job Purpose
The Operations Manager will oversee the daily administrative and operational functions of the agency.
You will ensure that the recruitment delivery team (sourcers/recruiters) is meeting timelines, client contracts are properly managed, invoicing triggers are tracked, and internal HR processes run smoothly.
Key Responsibilities
- **Workflow Supervision:** Oversee the day-to-day operations of the recruitment delivery cycle—from receiving a job order to candidate onboarding.
- **Process Automation & CRM:** Manage and maintain agency database structures and CRM/ATS tools (e.g., Zoho, HubSpot, or Salesforce) to track recruiter productivity and pipeline metrics.
- **Compliance & Legal:** Ensure all placement and hiring operations strictly adhere to UAE Federal Decree-Law No. 33 of 2021 (UAE Labor Law) and visa processing timelines.
- **Client & Candidate Coordination:** Act as an escalation point for any operational bottlenecks between clients, candidates, and internal consultants.
- **Performance Tracking:** Set, monitor, and report weekly/monthly Key Performance Indicators (KPIs) for the recruitment team.
- **Office Administration:** Manage general office administration, data safety protocols, internal documentation, and support senior leadership in daily agency management.
Requirements
- **Industry Experience:** Minimum 2 to 4 years of proven operational or supervisory experience **strictly within a Recruitment Agency or HR Consultancy** in the UAE.
- **Regulatory Knowledge:** Solid understanding of UAE labor frameworks, corporate licensing, and employment visa processes.
- **Tech Capabilities:** Highly proficient in handling recruitment databases, ATS/CRM systems, and corporate tools (MS Office/Excel, cPanel, or digital infrastructure).
- **Skills:** Strong leadership abilities, exceptional problem-solving skills, and a process-oriented mindset.
- **Communication:** Flawless professional English (written and verbal). Ability to communicate in Urdu/Hindi is highly valued.
- **Availability:** Candidates currently residing in the UAE and ready to join immediately or on short notice will be prioritized.
What We Offer
- **Salary:** AED 4,000 – AED 4,500 (Depending on experience).
- Employment Visa and medical insurance as per UAE Labor Law.
- A professional, structured, and growth-oriented corporate environment.
- Long-term career progression pathway.
How to Apply on Indeed
Please submit your updated CV highlighting your operational experience inside a **Recruitment Agency**.
Candidates without recruitment agency or HR consultancy operational backgrounds will not be shortlisted.
Pay: AED3,500.00 - AED4,500.00 per month
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