IT Administrative / IT Support
Role Overview
Provide day-to-day IT assistance to HHC staff in an experienced IT support role.
Key Skills for This Role
Full Job Posting
Role overview
Provide day-to-day IT assistance to HHC staff in an experienced IT support role.
Responsibilities
- Handle desktop, laptop, printer, and general end-user support.
- Troubleshoot Windows, Microsoft 365, Outlook, Teams, and email issues.
- Support basic LAN, Wi-Fi, TCP/IP, DNS, and DHCP issues.
- Assist with user accounts, password resets, and basic Active Directory/Entra ID tasks.
- Install and configure software, computers, and IT peripherals.
- Maintain IT equipment, inventory, and basic documentation.
- Log and follow up on issues and coordinate escalations with relevant teams.
- Provide general IT administrative support as needed.
Required technical skills and experience
- 2–4 years in IT support, desktop support, or IT administration.
- Windows 10/11; Microsoft 365 and Outlook; basic Active Directory/Entra ID.
- Basic networking and Wi-Fi troubleshooting; desktop/laptop hardware and printer support.
- IT helpdesk/ticketing systems and basic antivirus/endpoint security knowledge.
- Hands-on, dependable, professional with users, and able to handle day-to-day support independently.
Preferred certifications
- CompTIA A+, Network+, Microsoft Endpoint Administrator, or ITIL Foundation are preferred.
Working schedule
- Working hours are 7:30 AM to 5:00 PM.
- One weekly day off, depending on workload.
Workplace
- Work location is in person.
- Company-provided transportation.
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