Information Technology Support Specialist

About Us

IT Support Specialist

End-User Support

• Provide first-level support for desktops, laptops, printers, phones, and mobile devices
• Troubleshoot Microsoft Office, Outlook, Teams, and other applications
• Assist with connectivity, password resets, and access requests
• Log and track tickets; escalate unresolved issues to Senior IT Administrator

System & Hardware Maintenance

• Install, configure, and maintain desktop hardware, OS, and software
• Ensure antivirus, patches, and updates are applied across all devices
• Support IT asset inventory management

System Administration

• Perform basic Active Directory tasks (create/disable user accounts, update groups, reset passwords)
• Assist with Microsoft 365 admin (mailbox creation, licensing, distribution groups)
• Support onboarding/offboarding (system setup, access, profiles)
• Maintain IT asset inventory and documentation
• Manage integrated services within the CRM system, including inventories and renewals

Network & Security Support

• Perform basic network troubleshooting (IP, Wi-Fi, LAN, VPN)
• Enforce IT security policies (password rules, access restrictions)
• Report any security risks or annual activities to the IT team

Ticketing & Documentation

• Log all incidents/requests in the IT ticketing system with accurate details
• Follow SLAs for response and resolution times
• Escalate advanced/critical issues to Level 2/3 teams and monitor until closure
• Maintain end-user guides and basic troubleshooting documentation

Collaboration with IT Team

• Support the Senior IT Administrator with upgrades, migrations, and rollouts
• Provide user feedback to the IT Manager for service improvement
• Participate in knowledge-sharing and training sessions.

Qualifications & Requirements

• Diploma or Bachelor’s in IT, Computer Science, or related field
• 2–4 years of experience in IT support, helpdesk, or system administration
• Strong knowledge of Windows/Mac OS, Microsoft 365, and enterprise applications
• Familiarity with networking basics (IP, Wi-Fi, LAN, VPN)
• Strong troubleshooting, customer service, and communication skills
• Experience with
• telephony systems, attendance systems, access control systems, and CCTV systems

Preferred Certifications

• CompTIA A+, Microsoft Fundamentals (AZ-900, MS-900), ITIL Foundation

What We Offer

• Competitive salary and commission-based incentives.
• A dynamic and professional work environment.
• Career growth opportunities in a leading real estate firm.
• If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we’d love to hear from you!

How to Apply

IT Support Specialist – Real Estate