Collections Specialist

About Us

Collection Operations

• Proactively contact clients before their payment due dates to prevent delays and accounts from becoming overdue.
• Systematically follow up with clients on outstanding balances, including installment plans and final settlements.
• Issue payment reminders and overdue notices on a weekly and monthly basis.
• Clearly communicate payment due dates, penalty structures, and company policies to clients.
• Professionally negotiate payment plans with clients who are experiencing difficulties.
• Notify clients of potential penalties and subsequent actions (e.g., legal steps, termination) that will be taken if payments are not received.
• Initiate termination requests for delinquent clients or units as per company policy.
• Ensure all payment receipts, deferral agreements, and legal notices are accurately documented and filed in the company's database.
• Manage the end-to-end collection process to ensure clients fulfill their financial obligations.
• Generate and submit regular reports on collection activities, outstanding balances, and cash flow status to the Team Leader, Collection Manager, and Head of CRM.

Client Communication & Relationship Management

• Conduct client follow-ups through multiple channels, including phone calls, emails, WhatsApp, and in-person meetings.
• Maintain strong, professional relationships with clients while firmly enforcing payment terms.

Compliance & Strategy

• Ensure all collection activities strictly adhere to legal regulations and internal company policies.
• Follow the established collection strategy, goals, and objectives set by the management.

Reporting & Analysis

• Prepare and present regular (weekly, monthly) collection reports as required.
• Generate detailed monthly collections reports based on EPMS collected and realized payments.
• Ensure the accuracy and completeness of all reports submitted by junior collections staff.
• Monitor and report on collections activity and outstanding balances weekly, using the data to prioritize follow-up actions.

Professional Development & Collaboration

• Attend training sessions to continuously improve collection techniques and knowledge.
• Collaborate effectively with other departments (e.g., Finance, Legal, Sales, Customer Service, Handover) to align processes and ensure streamlined operations.

Qualifications And Requirements

• Bachelor's degree in business, Finance, or a related field.
• **Minimum of 2 years of experience in a collections role in Real estate.**
• **Prior experience in the real estate sector is required.**
• Experience in real estate development or property management is highly desirable.
• Strong understanding of real estate payment structures and cycles.
• Excellent communication, negotiation, and conflict-resolution skills.
• Proficiency with collection and property management software (e.g., Yardi, MRI, QuickBooks).
• Strong problem-solving abilities with a focus on customer service and relationship management.
• **Candidates with real estate experience will be given priority.**

What We Offer

• Competitive salary and commission-based incentives.
• A dynamic and professional work environment.
• Career growth opportunities in a leading real estate firm.
• If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we’d love to hear from you!

How To Apply

Collections Officer – Real Estate