Information Technology Support Engineer

About the Company

is a global cryptocurrency trading platform designed for simplicity, speed, and reliability.

It enables users to trade a wide range of digital assets through an intuitive and efficient interface.

The platform focuses on smooth execution, strong liquidity, and user-friendly navigation.

Security and operational transparency are core pillars of the BitDelta ecosystem.

Built for both beginners and active traders, BitDelta balances accessibility with performance.

Its mission is to make participating in the digital asset ecosystem more seamless and dependable.

We are seeking an IT Support Engineer to manage and optimise our internal IT infrastructure and end-user support environment across the organisation.

This is a hands-on, high-impact role responsible for ensuring secure, efficient, and reliable IT operations that support business continuity and employee productivity.

You will operate at the intersection of systems administration, user support, and network security—owning critical IT processes, maintaining infrastructure performance, and ensuring seamless user experience across all locations.

This role is suited to a technically strong and service-oriented professional who thrives in fast-paced, multi-system environments.

You will manage the full employee lifecycle from an IT perspective, including onboarding and offboarding processes.

This includes provisioning and de-provisioning user accounts, setting up devices and access rights, and ensuring secure and seamless transitions aligned with organisational policies.

You will administer and maintain core IT systems including Microsoft 365, Entra ID, Exchange Online, Intune, and Windows Server environments.

You will ensure system reliability through proactive monitoring, patching, backups, and proper configuration management while maintaining clear technical documentation.

You will act as a key escalation point for technical issues, ensuring efficient resolution of hardware, software, and network-related problems.

You will manage ticket queues, maintain SLA adherence, and continuously improve the end-user support experience.

You will configure and manage network infrastructure including Fortinet firewalls, VPN access, and security protocols.

You will implement and monitor security policies, manage traffic rules, and proactively mitigate risks to maintain a secure IT environment.

You will support the development and enforcement of IT policies, procedures, and best practices.

You will conduct regular audits, manage access controls, and contribute to risk assessments and business continuity planning to ensure compliance and operational resilience.

You will contribute to IT infrastructure projects including system upgrades, migrations, and automation initiatives.

You will identify opportunities to improve efficiency, enhance security, and recommend new technologies that support business growth.

, we value people who:

Own the mission.

You take responsibility end‑to‑end and build systems that stand up to real‑world pressure.

Engineer for resilience.

You think in systems, anticipate failure points, and design for reliability.

Move with urgency.

You operate with pace, clarity, and a bias for action in a 24/7 environment.

Raise the bar.

You hold high standards for security, performance, and operational excellence.

If you thrive in high‑performance environments and want to build the backbone of a global trading platform, you’ll feel at home here.

Ready for your next career move?

Check out all our vacancies on our careers page:

https://careers.bitdelta.com/