Specialist, Digital Channels & Payments Support - Information Technology
Skills
About This Role
Job Purpose
This role will be responsible for the end-to-end lifecycle management of all Digital Channels and Payments application platforms, including technical support, system configuration, integrations, upgrades, and vendor coordination.
The role will ensure seamless customer experience, secure and reliable transactions, and alignment with business objectives as well as regulatory requirements.
Principal Accountabilities
- Ensure the availability and stability of all Digital Channels and Payments applications through proactive monitoring and support.
- Manage incidents end-to-end, including timely resolution and conducting root cause analysis (RCA) to prevent recurrence.
- Support and execute change and release management processes, ensuring minimal disruption to business operations.
- Maintain documentation, SOPs, and governance standards for all supported applications.
- Coordinate effectively with internal stakeholders and external vendors for issue resolution and service delivery.
- Drive continuous improvement initiatives, including automation and process optimization.
- Support resilience planning and risk mitigation to ensure high system reliability and business continuity.
- Contribute to the enhancement of digital channels and payments platforms to align with evolving business and customer requirements.
Experience & Qualifications
- Bachelor's degree in computer science / IT
- 7 - 10 years' experience
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