Information Technology Support Engineer

Overview

Experience

Technical Skills

• Demonstrated ability to effectively use
• AI‑driven coding and development tools
• to enhance productivity and code quality.
• **Joiners–Movers–Leavers (JML) & Identity Access Management (IAM).**
• Provision, change, and revoke user, service, and guest access; group-based RBAC; MFA/SSO.
• **Modern Endpoint& Application Management (macOS/Windows).**
• Full device lifecycle (procure, enroll, secure, support, retire);Intune/MDM configuration profiles,compliance policies, MAM (BYOD), app packaging/deployment/updates, local admin control, disk encryption, OS/driver/firmware patching, device inventoryand secure disposal.
• **Microsoft 365 Collaboration Services.**
• Tenant optimisation and ongoing administration of Entra ID, Exchange Online, SharePoint/OneDrive, Teams; information protection (labels/DLP/retention/eDiscovery), conditional access alignment, mailbox/teams/site governance, and general Entra ID user/group/service principal hygiene.
• **Enterprise Voice & Office Telephony.**
• Deploy and manage cloud & physical office IP telephony solution, numbers/porting, auto-attendants, call queues,business hours/holidays, basic call-centre features, recording/policies, headsets/handsets.
• **Security, Resilience& Endpoint Protection.**
• Deploy and operate EDR/NGAV,email security/anti-phish, vulnerability and patch management, device compliance enforcement, secure web/DNS filtering; backup/restore for M365 and endpoints; incident response coordination with SOC.
• Strong, in‑depth understanding of
• Microsoft security tooling
• , particularly within the Microsoft ecosystem.
• Hands‑on experience with

Microsoft Secure Score

• , including monitoring, analysis, and improvement actions.
• Proven expertise in
• Microsoft 365 security
• and
• Intune security configuration and management
• .
• **IT Service Desk & Field/Remote Support.**
• ITIL-aligned L1–L3 support (requests, incidents, problems, changes), remote assistance for offshore teams, VIP/white-glove support for executives, self-service portal and knowledge base.
• **Network & Access Services.**
• Office/WFH connectivity (LAN/Wi-Fi), VPN/ZTNA, DNS/DHCP/IPAM, internet/firewall/SASE policy upkeep, certificate management, monitoring/observability.
• **Meeting Rooms & Workplace Technology.**
• Lifecycle management of collaboration spaces, digital whiteboards, cameras/mics/displays, room scheduling, firmwarehygiene, remote monitoring and break-fix.
• **Governance, Vendors & Licensing.**
• Service catalogand RACI, CMDB/asset management, software license management and true-ups, vendor/SaaS onboarding (SSO/MFA/SCIM), procurement support, risk and change governance.
• **Service Performance, KPIs & KRIs.**
• Establish and report metrics that evidence ITSM excellence—e.g., SLA attainment, MTTR/MTBF, first-contact resolution, patch/vulnerability compliance, security control coverage, backup success/restore time, voice quality, endpoint compliance, user satisfaction—plus quarterly service reviews and continuous improvement roadmap.
• Interested people, share your resume to Syed.Muhammedali@halian.com