Information Technology Support Engineer
Skills
About This Role
Job Summary
We are seeking experienced
L2/L3 IT Support Engineers
to provide advanced technical support across infrastructure, applications, and network environments.
The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.
Key Responsibilities
- Provide
- advanced (L2/L3) technical support
- for escalated hardware, software, and network issues
- Perform
- in-depth troubleshooting and root cause analysis (RCA)
- for recurring and critical incidents
- Manage and administer
Active Directory
- (user management, group policies, access control)
- Support and troubleshoot
Microsoft Office 365
- and related services (Exchange Online, Teams, SharePoint)
- Handle
- incident, problem, and change management
- as per ITIL practices
- Monitor system performance and ensure
- high availability and uptime
- Work on
- patching, system upgrades, and configuration management
- Collaborate with infrastructure, network, and security teams for issue resolution
- Maintain and improve
- documentation, SOPs, and knowledge base
- Support
- on-call rotations and critical incident management
Required Skills & Qualifications
- **5 years**
- of minimum experience in
IT Support / Infrastructure Support
- Strong troubleshooting expertise in
- Windows environments, hardware, and enterprise applications
- Hands-on experience with
- Active Directory (GPOs, user access, security policies)
- Strong knowledge of
- Microsoft Office 365 administration and support
- Experience with
- ticketing tools
(ServiceNow, Jira, Zendesk, etc.)
- Solid understanding of
- networking concepts
(Dns, Dhcp, Tcp/Ip, Vpn)
- Experience in
- incident management, problem management, and RCA
- Ability to handle
- high-priority incidents and escalations
- Good communication and stakeholder handling skills
Preferred / Nice-to-Have Skills
- **ITIL Foundation certification**
- Experience with
Azure / Microsoft 365 Admin Center
- Exposure to
- endpoint management tools
(Intune, SCCM)
- Knowledge of
- security best practices and compliance standards
- Experience in
- enterprise or managed services environments
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Information Technology Developer
Softlive Consultancy · Dubai
Full Stack Developer About the Role We are looking for a Full Stack Developer to join our Integrations / PAM team. The ideal candidate will have strong backend development experience, while also being comfortable working
Skills
Head of Information Technology
Staff Connect UAE · Dubai
We are seeking an experienced and strategic IT Head to lead and manage the organization’s overall IT operations, infrastructure, applications, cybersecurity, and digital transformation initiatives. The ideal candidate wi
Skills
Manager GRC - Information Technology
edari · Dubai
We are looking to hire a Manager GRC - Information Technology who will be responsible for driving technology governance, compliance assurance, audit readiness, and risk oversight initiatives for our semi-governmen t clie
Skills
3 days ago
Apply Now↗Apply Now ↗Information Technology/Computer science Engineer - Hiring UAE National
TASC Outsourcing · Dubai
Key Responsibilities Support and maintain IT systems, hardware, software, and networks Assist in software development, system integration, and troubleshooting activities Monitor system performance and resolve technica
Skills
3 days ago
Apply Now↗Apply Now ↗Head of Information Technology
Mark Williams Recruitment · Abu Dhabi Emirate
We're partnered with a growing, forward-thinking organisation seeking a Head of IT - UAEN. This is a pivotal leadership role for a well-rounded IT professional who thrives in both strategic planning and hands-on environm
Skills
3 days ago
Apply Now↗Apply Now ↗Information Technology Specialist
H&R Real Estate Brokerage | Arm of Amer Al Ghurair Group · Dubai
Company Description H&R Real Estate Brokerage is the dedicated real estate arm of Amer Al Ghurair Development, renowned for its AED 2 billion in completed communities, 2,500+ homes handed over, and 14 years of proven exp
Skills
4 days ago
Apply Now↗Apply Now ↗Specialist, Digital Channels & Payments Support - Information Technology
United Arab Bank · Sharjah
Job Purpose This role will be responsible for the end-to-end lifecycle management of all Digital Channels and Payments application platforms, including technical support, system configuration, integrations, upgrades, and
Skills
4 days ago
Apply Now↗Apply Now ↗Artificial Intelligence Engineer (Information Technology)
Al Khayyat Investments (AKI) · Dubai
AI Engineer – Drive Intelligent Automation We’re looking for an AI Engineer to design, develop, and deploy AI-driven agents and workflow automation solutions that transform enterprise operations. What You’ll Do: Build A
Skills
4 days ago
Apply Now↗Apply Now ↗Information Technology Help Desk
LTC Group | Legnano Teknoelectric Co. | Manufacturer of magnetic cores for transformers & reactors · Dubai
Legnano Teknoelectric Company Middle East, worldwide leader in the production of high-performance cores and laminations for transformers & reactors, is looking for its Dubai seat a skilled, experienced, proactive, and ha
Skills
4 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required