Information Technology Specialist

Company Description

Role Overview

Key Responsibilities

• Provide day-to-day technical support for laptops, desktops, printers, network, and internet connectivity.
• Troubleshoot issues quickly and ensure minimal disruption to daily operations.
• Maintain and monitor all IT equipment to ensure optimal performance and uptime.
• Recommend cost-effective hardware and software solutions with a strong focus on value and efficiency.
• Manage and maintain records of company devices, software licenses, and digital assets.
• Conduct regular system health checks and preventive maintenance.
• Support and operate ERPNext (or similar systems) across sales, purchasing, inventory, stock counts, and reconciliation.
• Work closely with the data team to maintain and improve product data accuracy.
• Use advanced Excel functions (lookups, data validation, linking, analysis) to clean, verify, and extract data.
• Train and support team members in using internal systems and tools.
• Remain responsive and available during working hours to resolve technical and operational issues.

Additional Responsibilities

• Leverage AI tools to improve speed, efficiency, and problem-solving.
• Support warehouse operations, including:
• Printing labels
• Organizing physical storage layout
• Maintaining accurate digital inventory structure in ERP
• Ensuring smooth day-to-day warehouse processes

Schedule & Availability

• Flexible 8-hour workday, 6 days per week
• Must be available online during agreed business hours
• Expected to be responsive and reachable for urgent matters when required

Requirements

• Strong practical knowledge of IT support (hardware, printers, networking, internet).
• Advanced Excel skills (lookups, data validation, cleaning, and analysis).
• Experience with ERPNext or similar ERP systems is highly preferred.
• Strong problem-solving and analytical thinking.
• Clear communication skills and a proactive, helpful attitude.
• Reliable, organized, and able to work independently without supervision.

What We Offer

• A key role inside one of the most established motorcycle businesses in the region
• Real responsibility from day one — you will own systems, not just “support” them
• Direct exposure to business operations across retail, distribution, and warehouse
• Freedom to implement ideas, improve processes, and introduce better tools (we actually listen)
• Opportunity to grow into a senior operations / systems / IT lead role