Information Technology Manager

Job Purpose

1. ERP – Enterprise Resource Planning

• Manage, configure, and continuously optimize ERP systems to support business processes across departments (Finance, HR, Supply Chain, Operations, etc.)
• Lead ERP upgrades, patches, and module rollouts in coordination with vendors and internal stakeholders
• Develop and enforce data governance standards and ERP usage policies
• Provide training and documentation to end-users and department administrators
• Monitor system performance, troubleshoot ERP-related issues, and coordinate vendor support
• Evaluate and recommend new ERP modules or integrations to meet evolving business needs
• 2.
• Technical Support – IT Operations & End-User Support
• Oversee the IT helpdesk function, ensuring timely resolution of hardware, software, and connectivity issues
• Define and enforce SLAs (Service Level Agreements) for all support tiers
• Manage and mentor the IT support team, including scheduling, performance reviews, and professional development
• Maintain asset inventory, procurement processes, and lifecycle management of IT equipment
• Implement and maintain IT service management (ITSM) practices and ticketing systems
• Ensure business continuity through proactive maintenance, backups, and disaster recovery planning
• 3.
• Cloud Infrastructure – Architecture, Reliability & Scalability
• Design, deploy, and manage cloud environments to support business applications and data workloads
• Oversee cloud cost management, resource optimization, and capacity planning
• Ensure high availability, fault tolerance, and disaster recovery capabilities across cloud services
• Lead cloud migration initiatives for on-premise systems where applicable
• Establish infrastructure-as-code (IaC) practices and automate provisioning workflows
• Monitor cloud performance, uptime, and SLA compliance using observability tools
• Collaborate with development teams to support DevOps and CI/CD pipeline requirements
• 4.
• Cybersecurity – Security Strategy & Asset Protection
• Develop and implement the organization's cybersecurity strategy, policies, and frameworks
• Oversee vulnerability assessments, penetration testing, and security audits on a regular basis
• Manage identity and access management (IAM), multi-factor authentication (MFA), and zero-trust security principles
• Monitor security events and manage incident response procedures, including investigation and remediation
• Ensure compliance with relevant regulations and industry standards (e.g., ISO 27001, NIST, GDPR, NCA)
• Conduct security awareness training programs for all staff
• Evaluate, procure, and manage security tools including firewalls, endpoint protection, SIEM, and DLP solutions

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field - Master's degree or MBA is a plus
• Minimum 7 years of progressive IT experience, with at least 3 years in a managerial or leadership role
• Experience in information technology space and solving various software and hardware problems
• Hands-on experience managing ERP systems ( Microsoft Dynamics)
• Proven track record in managing cloud infrastructure across major platforms
• Demonstrated experience leading cybersecurity initiatives and responding to security incidents
• Experience managing IT helpdesk teams and end-user support operations
• Strong technical problem solving and communication skills