Information Technology Infrastructure Specialist

Overview

• User Support & Operations

• – Provide end-user support, troubleshoot technical issues, and ensure smooth operation of day-to-day IT activities across all departments.
• **Active Directory & User Management**
• – Administer and manage Active Directory servers, create/modify user accounts, groups, security policies, and manage access controls.
• **Telephonic PBX System Management**
• – Configure, monitor, and maintain the company’s PBX telephone system, extensions, call routing, and related hardware.
• **Microsoft 365 Admin Centre**
• – Oversee M365 administration including user creation, licenses, email configurations, distribution groups, and security settings.
• **Microsoft Intune (Endpoint Manager)**
• – Manage device enrollments, compliance policies, application deployment, security profiles, and mobile device management (MDM).
• **Network Infrastructure (L2 & L3 Switches, Wireless APs)**
• – Configure, manage, and maintain Layer 2 and Layer 3 switches, Wi-Fi access points, VLANs, routing, and network performance optimization.
• **FortiGate Firewalls**
• – Configure, monitor, and maintain FortiGate firewalls, VPNs, security rules, traffic policies, and intrusion prevention systems (IPS).
• **IT Procurement & Asset Management**
• – Handle IT procurement, vendor coordination, quotation comparison, purchase requests, and maintain an accurate IT asset inventory.
• **Domain Purchases & Renewals**
• – Manage domain registrations, renewals, DNS settings, and ensure uninterrupted domain and email services.
• **Cloud VPS Servers**
• – Maintain and manage cloud-hosted VPS servers, configurations, performance monitoring, and security hardening.
• **AD Server**
• – Oversee Active Directory server health, replication, policies, and system-level configurations to ensure high availability.
• **File Servers & Virtual Machines (VMs)**
• – Manage file servers, shared folder permissions, virtual machines, resource allocation, and performance monitoring.
• **Backup & Data Recovery**
• – Implement, monitor, and maintain reliable backup solutions; perform data recovery and ensure business continuity.
• **Microsoft Defender**
• – Manage Microsoft Defender policies, threat monitoring, endpoint protection, and ensure compliance with cybersecurity standards.
• **Technical Documentation**
• – Maintain detailed documentation including network diagrams, system configurations, licenses, and IT inventory records.
• **Cross-Department Coordination**
• – Collaborate with internal teams to plan and execute IT projects, upgrades, migrations, and system improvements.
• **Policy & Compliance**
• – Ensure adherence to IT policies, cybersecurity protocols, and industry best practices at all times.

Requirements

• 10 - 12 years of experience working as an IT Specialist/ IT Manager
• Experience in managing Firewall, end-user support, telephonic systems, system configurations, data back up, etc.
• Excellent communication skills
• Strong analytical and problem solving skills
• Interested candidates do connect and apply!