Human Resources Operations Specialist

Overview

Role Purpose

Key Responsibilities

• Ensure accuracy, completeness, and consistency of employee data in the HR system — managing data inputs, performing regular audits and checks, and resolving discrepancies to maintain a single, reliable source of truth across the employee lifecycle.
• Manage and maintain employee records throughout the full lifecycle, ensuring files are complete, up to date, and accessible for HR operations, compliance, and reporting purposes.
• Own the end-to-end offboarding operational process: maintain a real-time tracker of all active cases, coordinate checklist completion across HR, Finance, IT, and PRO, and follow up proactively to prevent delays in settlements, documentation, and visa processing.
• Map current HR operational workflows, identify breakdowns and inefficiencies, and contribute structured inputs to support process redesign and standardisation — with a focus on simplification, automation opportunities, and reducing manual effort.
• Support the review and alignment of time management and attendance practices — monitoring leave and attendance data for accuracy, flagging anomalies, and coordinating resolution with HR, line managers, and Payroll.
• Support onboarding process administration — including HR system data entry, document collection, and employee file management — working closely with the Onboarding Specialist.
• Develop and maintain HR process documentation and standard operating procedures (SOPs), supporting a culture of consistent, accountable, and continuously improving HR delivery.
• Maintain operational trackers across key HR activities and provide regular status reports to the Global Head of HR Operations & Transformation, proactively flagging risks, blockers, and exceptions.

Experience Required

• 4+ years of experience in HR operations or HR administration, ideally within a fast-paced or high-growth organisation.
• Hands-on experience with HRIS platforms; familiarity with Darwinbox is an advantage. Comfortable with data entry, data validation, and system navigation across multiple HR modules.
• Solid working knowledge of core HR operational processes: onboarding and offboarding, leave and attendance management, employee records, and HR document management.
• Strong attention to detail and structured follow-through — ability to manage multiple operational tasks simultaneously with a clear bias for accuracy.
• Working knowledge of UAE Labour Law, end-of-service entitlements, and Ministry of Labour compliance requirements.
• Strong communication skills; able to liaise confidently across HR, Payroll, Finance, and directly with employees.
• Proactive mindset with a genuine interest in process improvement and operational efficiency; exposure to HR automation concepts or workflow tools is a plus.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.

Success Measures

• HR system data quality consistently maintained at high accuracy levels, with measurable reduction in data gaps, duplicates, and discrepancies across employee records.
• Zero administrative fines or compliance penalties related to HR operations, with all UAE Ministry of Labour obligations and end-of-service settlement requirements met on time and in full.
• Offboarding cycle times measurably reduced, with all active cases tracked to closure within defined timelines and no settlement or documentation delays attributable to HR process failure.
• Consistently positive employee and manager feedback on HR query responsiveness, process clarity, and the quality of HR touchpoints throughout the employee lifecycle.
• HR operational processes documented, standardised, and actively improved — with at least one process simplification or automation contribution delivered and adopted within the first six months.