HR & Support Service Manager

Role purpose

Human resources

• Lead daily HR operations and implement HR policies and procedures.
• Manage manpower planning, recruitment, selection, onboarding, probation, employee movements, organizational structures, job descriptions, and employee records.
• Handle employee relations, disciplinary cases, investigations, grievances, attendance, absenteeism, leave, overtime, and workforce schedules.
• Ensure Saudi labor compliance, monitor Saudization and localization targets, and protect confidential employee information.

Performance and development

• Manage the annual performance cycle and support managers with objectives and employee evaluations.
• Identify performance gaps and coordinate improvement and development plans, succession planning, talent identification, and future-leader development.
• Coordinate recognition and reward programs and annual technical, behavioral, and leadership training plans.
• Support Tamheer, on-the-job training, internship, and other workforce development initiatives.

Compensation and employee services

• Coordinate payroll inputs, employee changes, allowances, and deductions; administer benefits and allowances under approved policies.
• Support salary benchmarking, grading, job evaluation, and compensation reviews.
• Ensure employee requests and services are handled accurately and within appropriate timelines.

Administration, facilities, and accommodation

• Manage administrative and general support services, office services, supplies, records, and supporting documentation.
• Monitor service providers, service quality, and contractual compliance.
• Oversee offices and support facilities, including condition, cleanliness, readiness, maintenance, inspections, and improvement needs.
• Oversee company-provided accommodation and camp administration, including rules, safety, cleanliness, occupancy, maintenance, utilities, and general services.

Transportation and government relations

• Manage employee transportation arrangements, including bus capacity, schedules, routes, utilization, operational and shift requirements, safety, and provider performance.
• Coordinate employee-related government services, including residency, work permits, visas, and exit/re-entry requirements.
• Ensure employee documents are renewed on time, monitor HR regulatory requirements, and advise management on necessary actions.

IT and systems coordination

• Coordinate employee IT support with the responsible IT function and follow approved requests through to completion.
• Coordinate onboarding and offboarding system access, email, devices, and user accounts.
• Support HR digitalization, workflow automation, and reduction of manual processes.

Management support and reporting

• Advise senior management and department heads on HR and support services.
• Prepare HR reports, dashboards, management updates, departmental plans, objectives, and budget requirements.
• Monitor manpower, Saudization, turnover, retention, absenteeism, recruitment, and training indicators.
• Support audits, certification requirements, and management reviews; identify process improvements and operational efficiencies.

Qualifications and experience

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
• At least 8–10 years of relevant experience, including at least 3 years in a supervisory or managerial HR role.
• Good knowledge of Saudi labor regulations and HR practices.
• Strong English communication skills; Arabic is an advantage.
• Experience in manufacturing, oil and gas, industrial, engineering, or service environments is strongly preferred.
• SHRM, CIPD, HRCI, or equivalent professional HR certification is an advantage.