HR Admin Manager

About This Role

JOB TITLE: HR ADMIN MANAGER

REPORTS TO: HR BUSINESS PARTNER MIDDLE EAST

LOCATION: DUBAI BASED WITH TRAVEL TO QATAR, KUWAIT, AND BAHRAIN AS NEEDED

ORGANISATION UNIT: HERMES MIDDLE EAST

SCOPE OF THE JOB: As an HR Admin Manager in HR Operations pillar of the HR Team, you will play a pivotal role in maintaining a positive work environment, fostering healthy employee relations, and using your excellent market knowledge to ensure compliance with legal regulations and internal company policies. You will demonstrate operational excellence through excellent attention to detail, ensuring employee and company data accuracy and establishing and maintaining efficient ways of working. You will demonstrate a solution driven mindset and be a self starter. You will support the HR business partner on adhoc ER cases and projects.

ResPONSIBILITIES Effective and timely administration

• Lead a team of HR Administrators to ensure all employee records (digital and physical) are accurately maintained, updated promptly, and consistently aligned with internal MCH systems (Oracle).
• Ensure the HR Admin team are Oracle Superusers and achieve group compliance KPIs against data records
• Safeguard the confidentiality and integrity of employee information in accordance with data protection regulations and internal governance standards.
• Manage the HR Helpdesk on a daily basis to assign employee tickets and meet the pre-agreed SLAs. Monitor SLAs and report on them monthly for the HR Director.
• Through your team, manage the onboarding and offboarding process for all employees including the preparation of accurate employment contracts and end of service documentation.
• Recording, Maintenance and Generation of HR reports (attendance, leave, headcount, etc.).
• Prepare payroll notes by the 13th of every month.
• Assist employees with benefits queries and add new employees to medical insurance scheme.
• Partner with Fastlink and regional PROs to animate this community and ensure that updated information is shared with the correct stakeholders with actions taken in advance to ensure compliance with regional labour law changes.
• Continuously review and enhance HR policies & processes in partnership with HR Business Partners and HR Director related to employee administration and employee relations and propose changes to employee satisfaction or compliance.
• Keep up to date on policy trends and best practices in the market.

Data Integrity & Audit

• Conduct regular audits of HR data to identify discrepancies, ensure accuracy, and maintain compliance with company policies and legal requirements.
• Maintain accurate data entry across MCH platforms, ensuring all information is complete, current, and properly documented.
• Monitor onboarding and offboarding documentation to ensure all required records are captured, stored, and archived correctly.
• Support the preparation of HR reports by ensuring data accuracy, consistency, and proper formatting.
• Implement data validation checks to minimize errors and ensure highquality HR data.
• Coordinate with internal stakeholders to correct outdated, inconsistent, or incomplete employee information.
• Ensure that document control practices are followed, including proper versioning, naming conventions, and secure storage.
• Maintain strict adherence to company confidentiality standards, ensuring sensitive information is always protected.

Employee Engagement: *

• Conduct visits to stores to engage with employees, and meet colleagues to identify HR-related issues, and implement solutions.
• Provide strategic support and guidance to store managers on HR matters, ensuring alignment with organizational goals and priorities specifically focused on culture and wellbeing.
• Onboarding & Offboarding
• Oversee a seamless onboarding and offboarding process to ensure new hires have a consistently welcoming experience.
• Coordinate orientation programs, cultural integration activities, and provide necessary resources for successful role adaptation.
• Ensure compliance with company policies and legal requirements during onboarding.
• Provide clear instructions to PROs (Public Relations Officer) on immigration and administration topics.
• Manage offboarding procedures to maintain professionalism and positive employee experience.
• Conduct exit interviews to gather feedback and identify areas for improvement Ensure proper documentation, knowledge transfer, and compliance with company standards.

MEASURES OF SUCCESS *

• Accurate and timely HR Administration processes are clearly mapped and followed consistently

• Response time to Employee requests is kept to a minimum in line with agreed SLAs

• All administration is in line with the labour law and internal compliance / audit processes of Hermès Group

• Onboarding and offboarding is processed smoothly and accurately with positive feedback from employees and leavers

• HR Data is available, accurate and communicated monthly to the HRBPs and HR Director

• Proactive process changes are highlighted and changes agreed with HRBP/HRD and implemented in a timely manner.

Experience *

• Bachelor’s degree or equivalent in human resources, or related field is beneficial.

• Proven experience as HR Admin Manager or business partner

• Structured, organized, systematic and has strong regional knowledge

• Self-starter and solution oriented

• Experienced with Change and Transformation management

• Very strong attention to detail and determination to ensure accurate information

• Strong knowledge of local employment laws, regulations, and best practices.

• Excellent communication and interpersonal skills.

• Excellent Excel skills.

• Ability to maintain confidentiality and handle sensitive information.

• Excellent written and verbal English communication skills, Arabic skills are beneficial.

• Familiar with Oracle Fusion

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.