Housekeeping Supervisor

Role overview

Daily housekeeping operations

• Supervise guest-room, floor, corridor, elevator, staircase, and service-area operations; allocate Room Attendant assignments.
• Inspect rooms and areas, verify room readiness, update room status, and coordinate clean-room release with Front Office.
• Prioritize arrival rooms, VIPs, group check-ins, and back-to-back assignments; monitor occupancy reports and resolve status discrepancies.
• Prepare shift handovers and periodic cleaning schedules; coordinate maintenance with Engineering and follow up on work orders.

People, supplies, and guest service

• Prepare duty rosters and staffing coverage; train, coach, and guide Room Attendants and address team performance and development needs.
• Monitor cleaning equipment, chemicals, guest supplies, linen, and materials; support inventory and departmental expense control.
• Handle Lost & Found according to procedures and report incidents, damages, security concerns, and unusual occurrences.
• Address housekeeping-related guest requests and concerns; promote teamwork and professional grooming standards.

Safety and compliance

• Ensure proper chemical and equipment handling and compliance with fire safety, emergency, health and safety, and hotel security policies.

Experience and qualifications

• Previous housekeeping operations experience is required; supervisory or team-leader experience is preferred.
• A relevant hospitality or housekeeping diploma or certification is an advantage; luxury hotel experience is also an advantage.
• Requires housekeeping procedure, room-inspection, cleaning, hygiene, equipment, chemical, and safety knowledge.
• Requires leadership, communication in English, organization, time management, attention to detail, and cross-department coordination.
• Basic computer literacy and familiarity with hotel property management systems are advantages.
• Must be able to handle multiple priorities and work rotating shifts, weekends, and public holidays; additional languages are an asset.

Offer

• The employer advertises competitive salary and benefits; no compensation amount or pay cadence is stated.