Hostess - Pool & Beach

Company Description

Job Description** **Role Overview

Guest Welcome & Arrival Experience

• Greet guests warmly upon arrival at the pool and beach areas.
• Provide a polished, friendly, and professional first impression.
• Assist guests with seating allocation, sunbeds, cabanas, and umbrellas.
• Ensure guests are settled comfortably and have all necessary amenities.

Seating & Guest Flow Management

• Manage allocation of sunbeds, cabanas, and beach/pool seating.
• Coordinate with the Pool & Beach Supervisor to ensure smooth guest flow.
• Monitor availability and maintain accurate awareness of occupied/reserved areas.
• Communicate wait times or availability clearly and professionally.

Guest Experience Support

• Anticipate guest needs such as towels, shade, and seating preferences.
• Assist with guest requests and ensure prompt coordination with service colleagues.
• Handle guest feedback or concerns with professionalism and escalate where needed.
• Create a relaxed and welcoming atmosphere throughout the day.

Operational Support

• Ensure pool and beach entrance areas are clean, organised, and well-presented.
• Support setup and breakdown of guest areas as required.
• Maintain proper display of towels, menus, and guest information materials.
• Assist with coordination between guests and service teams during peak periods.

Communication & Coordination

• Work closely with waiters, supervisors, and management to ensure smooth operations.
• Relay guest preferences and special requests to service teams.
• Support efficient communication during busy service periods.

Qualifications** **Qualifications & Experience

• Previous experience in a hostess or guest relations role in luxury hotels, beach clubs, or resorts preferred.
• Experience in outdoor or high-volume leisure environments is an advantage.
• Strong communication and guest service skills.
• Excellent spoken English; additional languages are a plus.
• Well-groomed, professional appearance suitable for a luxury resort environment.

Competencies

• Strong guest-centric mindset
• Warm, approachable, and professional personality
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Calm and composed under pressure
• High attention to detail
• Team-oriented and proactive attitude
• Strong organisational skills
• **Additional Information** **Why Join Us:** At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
• We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.