Bellman

Company Description

Job Description** **Role Overview

Guest Arrival & Departure

• Welcome guests warmly upon arrival at the resort entrance.
• Assist guests with luggage handling, loading, and delivery to rooms.
• Escort guests to their rooms and provide a brief introduction to room features and resort facilities.
• Support smooth and efficient departure processes, including luggage collection and transport assistance.

Guest Service & Assistance

• Assist guests with general enquiries and directions within the resort.
• Support guests with transport arrangements (taxis, valet, transfers).
• Deliver items such as amenities, messages, or guest requests promptly.
• Provide a friendly and professional point of contact at all times.

Luggage Handling & Delivery

• Ensure all luggage is handled carefully, securely, and efficiently.
• Maintain accurate tracking of luggage during arrival and departure processes.
• Deliver luggage to rooms promptly and in coordination with Front Office.
• Report any lost, delayed, or damaged items immediately.

Operational Support

• Maintain cleanliness and organisation of the lobby, entrance, and luggage storage areas.
• Support valet and driveway operations when required.
• Assist Front Office and Concierge teams during peak periods.
• Ensure bell desk and luggage areas are always orderly and presentable.

Communication & Coordination

• Coordinate closely with Front Office, Concierge, and Security teams.
• Communicate guest arrivals, departures, and special requests efficiently.
• Support smooth guest flow during busy periods.

Health, Safety & Compliance

• Follow all safety procedures related to luggage handling and guest transport.
• Ensure compliance with resort service standards and SOPs.
• Maintain guest confidentiality and professionalism at all times.

Qualifications** **Qualifications & Experience

• Previous experience as a Bellman, Porter, or Guest Services Attendant in a hotel or resort preferred.
• Strong understanding of guest service standards in luxury hospitality.
• Good physical fitness due to luggage handling requirements.
• Valid driving licence (preferred depending on property requirements).
• Good spoken English; additional languages are beneficial.

Competencies

• Strong guest-focused mindset
• Friendly, approachable, and professional attitude
• Physical stamina and reliability
• Excellent communication skills
• Attention to detail
• Team collaboration
• Ability to remain calm under pressure
• Discretion and professionalism
• **Additional Information** **Why Join Us:** At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
• We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.