Room Attendant

Company Description

Job Description** **Role Overview

Room Cleaning & Preparation

• Clean, service, and maintain guest rooms and suites according to brand standards.
• Make beds, change linens, and ensure rooms are fully refreshed.
• Clean bathrooms, replenish amenities, and ensure all surfaces are spotless.
• Ensure rooms are well-presented, tidy, and ready for guest arrival or return.

Guest Service

• Respond promptly and professionally to guest requests.
• Provide additional amenities or items as required.
• Respect guest privacy and always maintain discretion.
• Report any guest concerns or unusual observations to supervisors.

Public Area Support (As Required)

• Assist with cleaning and maintenance of corridors, service areas, and back-of-house spaces.
• Support housekeeping team in maintaining overall hotel cleanliness standards.

Turn-Down Service

• Provide evening turndown service where required.
• Ensure rooms are refreshed, lights adjusted, and amenities prepared for guest comfort.

Health, Safety & Hygiene

• Follow all housekeeping hygiene, safety, and sanitation procedures.
• Use cleaning chemicals and equipment correctly and safely.
• Ensure proper handling of guest belongings and Lost & Found procedures.
• Maintain clean and organised housekeeping trolleys and storage areas.

Quality & Standards

• Ensure all rooms meet luxury cleanliness and presentation standards.
• Report maintenance issues or defects promptly.
• Follow SOPs and daily cleaning schedules accurately.

Qualifications** **Qualifications & Experience

• Previous housekeeping experience in a luxury hotel or resort preferred.
• Understanding of cleaning standards and procedures is an advantage.
• Ability to work in a physically active role.
• Basic communication skills in English preferred.

Competencies

• Strong attention to detail
• Guest-focused mindset
• Reliability and punctuality
• Ability to follow instructions
• Good physical stamina
• Team player attitude
• Discretion and professionalism
• Positive and hardworking approach
• **Additional Information** **Why Join Us:** At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
• We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.