Hostess

Overview

Guest Interaction & Service

• Greet guests upon arrival with a friendly and professional demeanor.
• Escort guests to their tables and present menus as needed.
• Handle guest inquiries, complaints, and special requests promptly and courteously.
• Provide guests with accurate information regarding menu items, promotions, and restaurant services.

Reservations & Seating Management

• Manage reservations via phone, walk-ins, email, or reservation systems.
• Maintain and update the seating chart and ensure organized table allocation.
• Monitor table turnover to maximize seating efficiency.
• Coordinate with supervisors and waitstaff to ensure smooth guest flow.

Operational Support

• Ensure the hostess desk, entrance area, and menus are always clean and presentable.
• Assist service staff with basic tasks during peak hours, ensuring seamless operations.
• Communicate important guest details such as allergies, celebrations, or preferences to the team.
• Support the Restaurant Manager during daily briefings and service preparations.

Communication & Coordination

• Maintain close communication with front-of-house and back-of-house teams to manage guest flow.
• Notify the team of VIP arrivals, large groups, or special requests.
• Report operational issues or guest concerns to the Restaurant Manager promptly.

Administration & Standards

• Uphold grooming, hygiene, and service standards according to Dubai hospitality guidelines.
• Maintain accurate records of reservations, cancellations, and no-shows.
• Protect guest privacy and follow confidentiality protocols.
• Participate in team meetings and required trainings.

Qualifications & Skills

• Previous experience as a Hostess or Guest Service Agent in a restaurant or hotel environment preferred.
• Excellent communication and interpersonal skills.
• Professional appearance with a welcoming and confident personality.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional during busy periods.
• Knowledge of reservation systems (OpenTable, SevenRooms, ResDiary, etc.) is an advantage.
• Fluency in English required; additional languages such as Arabic, Russian, or French are a plus.

Additional Requirements

• Must be willing to work shifts, weekends, and public holidays.
• Ability to stand for long periods.
• Customer-focused attitude with strong problem-solving skills.