Recreation Supervisor

Location

Role Overview

Recreation Supervisor

Key Responsibilities

• Oversee daily opening and closing procedures and ensure operational readiness across all recreation areas.
• Maintain facilities to the highest standards of cleanliness, safety, and functionality.
• Supervise and support teams including Little Acres Kids Club, Lifeguards, Reception, and Housekeeping.
• Act as Duty Manager in the absence of senior management, handling member experience and incident management.
• Lead, motivate, and develop team members through coaching, briefings, and performance management.
• Identify training needs and implement initiatives to enhance team capability.
• Deliver and continuously enhance a seamless, high-quality member experience.
• Build and maintain strong member relationships, addressing feedback and complaints effectively.
• Plan and execute recreational programs, activities, and events to drive member engagement.
• Support revenue generation through upselling, promotions, and utilization-focused initiatives.
• Coordinate on-day execution of recreation-related events, collaborating with Viya Events, F&B, and clients.
• Monitor facility utilization, member feedback, and operational performance, providing actionable insights.
• Contribute to continuous improvement initiatives aligned with departmental and club objectives.
• Ensure compliance with health, safety, and hygiene standards, including risk assessments and emergency response.
• Maintain accurate operational records, including incident reports and performance data.
• Assist with scheduling and rostering for optimal staffing and resource allocation.
• Support the Assistant Country Club Manager with ad-hoc operational and strategic tasks.

Skills & Experience

• Proven experience in a supervisory role within hospitality, leisure, or recreation.
• Strong leadership, team management, and operational coordination skills.
• Excellent communication and interpersonal abilities.
• Guest-focused mindset with a passion for delivering exceptional service.
• High attention to detail, proactive problem-solving, and ability to remain calm under pressure.
• Experience managing multi-department teams and analyzing performance data.

Preferred Qualifications

• First Aid certification (desirable)
• Experience in luxury or member-focused environments
• Experience working with children or delivering children’s programs
• Knowledge of health and safety regulations