Helpdesk Associate - ITIL
Role Overview
NTT DATA is hiring a Helpdesk Associate - ITIL in Bangalore, Karnataka.
Key Skills for This Role
Full Job Posting
Role
NTT DATA is hiring a Helpdesk Associate - ITIL in Bangalore, Karnataka.
General duties and responsibilities
- Provide IT service desk support, guidance, and training to end users for IT devices, applications, and processes.
- Record, update, and promptly escalate support issues to the next level.
- Support IT onboarding activities for end users.
- Work with internal IT teams on system testing, integration, and maintenance.
- Explore IT business tools to support business users and the internal IT team.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Be willing to learn and grow in other IT business areas.
Requirements
- Excellent written and verbal English communication skills.
- Exceptional customer service skills and strong teamwork.
- Availability for 24/7 rotational shifts and week-offs; work from office is mandatory.
- Excellent communication and comfort working with various stakeholders.
- Strong troubleshooting, bug-finding, and resolution skills.
- Ability to work independently within a diverse global team.
- IT software and hardware troubleshooting knowledge, including Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
About NTT DATA
NTT DATA describes itself as a global business and technology services provider operating in more than 50 countries and serving major global enterprises.
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