Helpdesk Associate - ITIL
Role Overview
The Service Desk Associate advises and assists users by phone, chat, and email with hardware, software, network, and peripheral issues.
The role screens, diagnoses, researches, and resolves user issues using available technology and internal processes.
The role documents service requests, dispatches orders to support groups, interprets IT policies, and provides timely responses to maximize user uptime.
Key Skills for This Role
Full Job Posting
Role Overview
The Service Desk Associate advises and assists users by phone, chat, and email with hardware, software, network, and peripheral issues.
The role screens, diagnoses, researches, and resolves user issues using available technology and internal processes.
The role documents service requests, dispatches orders to support groups, interprets IT policies, and provides timely responses to maximize user uptime.
Workplace
- The posting states India office working and also references office and remote arrangements.
Role Responsibilities
- Manage customer interactions and record reported issues in the ITSM system.
- Identify issues, apply fixes, investigate root causes, and provide technical guidance for problem resolution.
- Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.
- Act as a liaison between customers and internal departments to ensure online system problems are resolved accurately and promptly.
Key Skills
- University education, preferably a technical degree, or Microsoft certifications is noted.
- Awareness of Microsoft operating systems and Microsoft Office applications is expected.
- IT support experience is an advantage.
- Troubleshooting, problem-solving, communication, customer service, and English fluency are required.
- Flexibility to work shifts may be required.
Benefits
- The posting mentions a locally competitive benefits package and a company culture focused on employee wellbeing.
- The role offers opportunities to grow a career in monitoring and infrastructure and access learning and development platforms.
Requirements
- University education, preferably in a technical degree, or Microsoft certifications.
- Awareness of Microsoft operating systems and Microsoft Office applications.
- Experience providing IT support is an advantage.
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
- Good communication and customer service skills.
- Fluency in English.
- Flexibility to work shifts if required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NTT DATA North America
BPO Business Support Specialist
Gurugram, IND
The posting describes an Executive Assistant role handling executive administration and coordination. Responsibilities include meeting minutes and action follow-up, approvals, expenses, purchasing and invoice administrat
ServiceNow Consultant - REMOTE
, CAN
NTT DATA is seeking a Senior ServiceNow Consultant / Developer to lead enterprise platform architecture, development, integrations, automation, and optimization. The role requires extensive ServiceNow, ITSM, ITOM, CMDB,
AI Solution Architect / FDE (AWS and Azure) -
, CAN
NTT DATA is seeking an AI lead and solutions architect to lead enterprise AI/ML solution design, engineering, and production delivery, with a focus on financial services. The role requires 10+ years of technology experie
AI Solution Architect/FDE (AWS and Azure)
Toronto, CAN
NTT DATA seeks an AI Solution Architect/FDE to lead AI and machine learning initiatives, design production-ready solutions, and guide technical teams. Applicants need expert Python skills, 10+ years of software developme
Java Backend Developer
London, GBR
NTT DATA is seeking an experienced Java backend developer to build and support scalable enterprise applications and improve application stability and performance. Candidates need 7+ years of Java development experience,
Industry Consulting Manager
Noida, IND
NTT DATA seeks an experienced Senior Business Analyst with 10+ years in Banking, specializing in Lending and Credit. The role covers the end-to-end lending and credit lifecycle, translating business objectives into scala
Java Developer
Chennai, IND
NTT DATA is seeking a Java Developer with 6-9 years of experience to join their team in Chennai. The role involves building and maintaining RESTful APIs and backend services using Core Java, Spring Boot, and AWS. Candida
AI Solution Architect
Toronto, CAN
NTT DATA seeks an experienced AI Solution Architect to lead AI/ML initiatives and deliver production-ready solutions for financial services. Candidates need expert Python skills, 10+ years in software development or rele
BPO Business Support Specialist
Gurugram, IND
ServiceNow Consultant - REMOTE
, CAN
AI Solution Architect / FDE (AWS and Azure) -
, CAN
AI Solution Architect/FDE (AWS and Azure)
Toronto, CAN
Java Backend Developer
London, GBR
Industry Consulting Manager
Noida, IND
Java Developer
Chennai, IND
AI Solution Architect
Toronto, CAN