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Head Waiter / Head Server

Co ChocolatDubai, UAE5 days agoMid-Senior
Mid-Seniorfulltime

Lead front-of-house service, supervise staff, ensure guest satisfaction, and maintain high service standards in a fast-paced environment.

Skills

Customer ServiceOrder TakingMenu Knowledge

About This Role

About The Role

We are looking for an experienced and customer-focused Head Waiter to lead our front-of-house service team.

The Head Waiter will ensure excellent guest service, supervise wait staff, and maintain high service standards at all times.

This role requires strong leadership, attention to detail, and a passion for hospitality.

Key Responsibilities

Supervise and coordinate daily front-of-house service operations

Lead, train, and motivate wait staff to deliver exceptional customer service

Greet guests, manage table assignments, and handle special requests

Ensure service standards, cleanliness, and presentation are consistently met

Take customer orders and serve food and beverages when required

Handle guest complaints professionally and escalate issues when necessary

Coordinate closely with kitchen and management to ensure smooth operations

Monitor staff attendance, grooming, and performance during shifts

Assist in opening and closing duties, including cash handling and reports

Ensure compliance with company policies, hygiene, and safety standards

Qualifications

Proven experience as a Head Waiter, Senior Waiter, or similar role

Strong leadership and team management skills

Excellent communication and interpersonal skills

Customer-oriented with a positive and professional attitude

Ability to work under pressure in a fast-paced environment

Knowledge of food, beverages, and service etiquette

Flexible to work shifts, weekends, and holidays

Fluency in English (additional languages are an advantage)

Experience

in caf or fine-dining environments

Basic knowledge of POS systems

Strong problem-solving and decision-making skills

Experience

UAE F&B: 2 years (Required) "}",

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