Head Waiter

About This Role

Position Overview

RIKAS Hospitality Group is looking for an experienced and service-driven Head Waiter to join our new festive dining concept. The Head Waiter will play a key role in delivering exceptional guest experiences, supervising service staff during operations, and ensuring smooth coordination between the floor and kitchen teams.

The ideal candidate is energetic, detail-oriented, and passionate about hospitality, with strong leadership skills and experience in high-volume upscale dining environments.

Key Responsibilities

Guest Experience & Service

• Deliver exceptional and personalized service to all guests.
• Ensure guests are welcomed, seated, and attended to in a professional and friendly manner.
• Maintain strong menu knowledge, including food, beverages, and specials.
• Anticipate guest needs and handle requests efficiently.
• Resolve guest concerns promptly and professionally to ensure guest satisfaction.

Floor Supervision

• Support the management team in supervising daily floor operations.
• Coordinate service flow between kitchen, bar, and service staff.
• Ensure smooth and efficient service during busy operational periods.
• Monitor table service standards, timing, and presentation.
• Assist in organizing table allocations and reservations.

Team Leadership

• Guide and support waiters and runners during service.
• Assist with training new team members on service standards and operational procedures.
• Ensure grooming, hygiene, and uniform standards are consistently maintained.
• Motivate the team and contribute to a positive working environment.

Operational Responsibilities

• Ensure cleanliness and organization of the restaurant floor and service stations.
• Assist with opening and closing procedures.
• Ensure all operational standards and checklists are followed.
• Coordinate with management regarding guest feedback and operational challenges.

Health & Safety

• Follow all hygiene, sanitation, and health & safety procedures.
• Ensure compliance with company policies and Dubai municipality regulations.

Requirements

• Minimum 2–4 years of experience in a similar role within upscale or high-volume restaurants.
• Strong understanding of food and beverage service standards.
• Excellent communication and interpersonal skills.
• Ability to lead and support a team in a fast-paced environment.
• Professional appearance and positive attitude.
• Fluent in English; additional languages are an advantage.
• Flexibility to work evenings, weekends, and holidays.

Preferred Profile

• Passionate about hospitality and guest engagement.
• Strong organizational and multitasking abilities.
• Experience within festive, lifestyle, or luxury dining concepts is preferred.
• Energetic personality with attention to detail and service excellence.

Candidates who can join on a short notice will be given a preference. Apply at: career@rikasgroup.com