Head of Talent & Performance Management

Job Scope

What You’ll Do

• **Performance Management Excellence**
• : Lead the design, enhancement, and implementation of a robust Performance Management framework, leveraging cutting-edge tools and techniques to create a culture of continuous excellence and accountability.
• **Americana Development Center Ownership**
• : Take full ownership of the Americana Development Center, ensuring a consistent, transparent, and fair approach to assessing employee capabilities and potential across the organization.
• Implement a structured assessment process that accurately reflects performance and developmental needs.
• **Succession Planning & Talent Pipeline**
• : Conduct and drive succession planning exercises, ensuring a strong internal pipeline of future leaders.
• Proactively identify high-potential talent and ensure they are on the path to growth and readiness for critical roles.
• **Individual Development Plans (IDPs)**
• : Drive the setup, execution, and tracking of personalized development plans for high-potential employees and future leaders.
• Ensure these plans are tailored to individual growth while aligning with the company’s goals.
• **Leadership Development & Training**
• : Partner with the Head of L&D to train leaders on tools and strategies, embedding a Growth Mindset across all levels.
• Lead workshops and sessions on Performance Management and feedback excellence.
• **Feedback Culture**
• : Be the ambassador of an open feedback culture, ensuring that every employee receives timely, constructive, and actionable feedback, and that managers are equipped to facilitate this process.
• **Talent Dashboards & Skill Ontology**
• : Own and manage the talent dashboards, leveraging a skill ontology framework to track competencies, development, and talent progression across the organization.
• Ensure data-driven insights are used to inform talent decisions and growth strategies.
• **Collaboration**
• : Work closely with the Head of L&D and the Head of Talent Acquisition to shape a seamless employee lifecycle experience; from hiring to developing top talent and building a cohesive, high-performing organization.

What You Bring

• **Strategic Mindse**
• t: Proven experience in designing and implementing scalable talent and performance strategies that resonate across complex, international organizations.
• **Tooling Expertis**
• e: Experience wit
• h Oracle H
• CM or similar HR systems to optimize talent management processes.
• **Assessment Savv**
• y: Ideally trained in assessment techniques lik

e MBTI, Lumina Spark, Hog

• an, or equivalent, to drive accurate talent identification and development.
• **Collaborative Spiri**
• t: You excel in building strong cross-functional partnerships and are eager to work in clo
• s
• e collaboration with the L&D and Talent Acquisition teams to foster a holistic employee journey.
• **Growth Mindset Champio**
• n: Passionate about cultivating a culture of learning and development, and equipping leaders to guide their teams with a forward-thinking approach.

What We Need

Education & Experience

• 8+ years of experience in the area of talent and performance management.
• Experience in Retail/F&B industry is preferred.
• Bachelor's in business administration, human resources or a business related discipline, MBA is a plus.

Professional Certifications

• Certifications in Talent Management, Succession Planning, Performance Management, or Organization Development (e.g., GTML, CTMP, ODCP, or equivalent).
• Change Management certification (e.g., Prosci, Kotter, or similar) is an advantage.
• Certified in leadership assessment tools (Hogan, Korn Ferry, MBTI, Lumina, Predictive Index, or similar).
• Accredited HR professional preferred (CIPD, SHRM‑SCP, or equivalent) preferred.
• Exposure to HR analytics, digital HR platforms, and AI‑enabled talent systems.