Head of Purchasing & Supplier Operations

About Us

Role Overview

Head of Purchasing & Supplier Operations

Job Requirements

• Minimum 6–8 years experience in purchasing, supplier management or supply chain, with at least 3 years in a senior role (Mandatory)
• Prior experience in the gift card, digital gifting, e-commerce or prepaid voucher industry (Mandatory)
• Proven experience owning gross margin control, supplier negotiations and commercial terms (Mandatory)
• Experience building backup supplier coverage and managing supplier concentration risk (Mandatory)
• Strong commercial acumen, able to detect margin leakage, FX variance and cost movements
• Experience designing procurement governance frameworks, approval matrices and supplier scorecards
• Proficiency in Excel or Google Sheets for margin reporting and supplier performance analysis
• Experience working with UAE or GCC-based suppliers

Supplier Strategy & Relationship Management

• Own the supplier and brand sourcing strategy across all Bamboo Card markets
• Manage key supplier relationships
• Negotiate commercial terms, pricing, credit terms, SLAs and settlement cycles
• Ensure high-demand brands have reliable supply coverage
• Build backup supplier options for critical brands and countries
• Approve supplier onboarding and lead supplier risk reviews

Commercial Control & Margin Protection

• Monitor purchasing margins and cost movements
• Prevent negative-margin transactions and flag FX variance and currency mismatch risk
• Own preferred supplier routing by margin and reliability
• Coordinate with Finance on payments, credit limits and supplier balances
• Report weekly purchasing risks and margin performance to VP Operations

Procurement Governance & Controls

• Own procurement SOPs and approval controls
• Maintain supplier master list and contact matrix
• Ensure monthly supplier scorecards are completed for top suppliers
• Maintain approval matrix for margin-risk purchases and new supplier onboarding
• Maintain backup supplier map for critical brands
• Ensure purchase records are clean, documented and auditable at all times

Cross-Pillar Accountability

• Own all supplier escalation and commercial accountability, Customer Support captures the issue; Purchasing owns supplier communication
• Coordinate with Customer Experience on supplier-related complaints
• Coordinate with Delivery Operations on stock and code availability
• Coordinate with Finance on FX and settlement impact

Benefits

• Annual Leave: 22 working days per annum (accrued on a pro-rata basis) effective upon completion of the probation period, plus UAE statutory Public Holidays.
• Sick Leave: As per UAE Labour Law effective upon completion of the probation period.
• Medical Insurance: Comprehensive health insurance coverage (as per company policy).
• Visa Sponsorship: UAE employment visa and Emirates ID sponsored by the company.
• One return economy air ticket every two years of continuous employment.
• A collaborative and detail-driven team within a fast-growing digital gifting platform.
• Opportunity to grow with the business and take on expanded responsibilities over time.

Dubai (UAE)