Head of Purchasing & Supplier Operations
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About the Role
Manage supplier relationships, negotiate commercial terms, ensure margin control, and oversee procurement governance with strong experience in supplier management and e-commerce.
Key Skills for This Role
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Overview
This is a strategic supply, margin, availability and supplier-control role, not an administrative buying function.
The Head of Purchasing & Supplier Operations owns supplier relationships and commercial terms, brand and product availability, cost and margin control, supplier SLA performance, backup supplier coverage, supplier issue escalation and recovery, procurement governance, and product/catalogue commercial health.
Purchasing must own supplier performance and margin, not just supplier orders.
Supplier Strategy & Relationship Management
- Own the supplier and brand sourcing strategy across all Bamboo Card markets
- Manage key supplier relationships
- Negotiate commercial terms, pricing, credit terms, SLAs and settlement cycles
- Ensure high-demand brands have reliable supply coverage
- Build backup supplier options for critical brands and countries
- Approve supplier onboarding and lead supplier risk reviews
Commercial Control & Margin Protection
- Monitor purchasing margins and cost movements
- Prevent negative-margin transactions and flag FX variance and currency mismatch risk
- Own preferred supplier routing by margin and reliability
- Coordinate with Finance on payments, credit limits and supplier balances
- Report weekly purchasing risks and margin performance to VP Operations
Procurement Governance & Controls
- Own procurement SOPs and approval controls
- Maintain supplier master list and contact matrix
- Ensure monthly supplier scorecards are completed for top suppliers
- Maintain approval matrix for margin-risk purchases and new supplier onboarding
- Maintain backup supplier map for critical brands
- Ensure purchase records are clean, documented and auditable at all times
Cross-Pillar Accountability
- Own all supplier escalation and commercial accountability, Customer Support captures the issue; Purchasing owns supplier communication
- Coordinate with Customer Experience on supplier-related complaints
- Coordinate with Delivery Operations on stock and code availability
- Coordinate with Finance on FX and settlement impact
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