Head of Ecommerce Portfolio Operations

Role Purpose

Core Objective

• Build and run a tight operating system across portfolio and agency so that:
• portfolio businesses improve in revenue and EBITDA
• transitions are clean and timely
• Post-exit accounts are managed with clear structure and follow-through
• businesses become more stable, more sellable, and less founder-dependent

Key Responsibilities

• 1.
• Pre-exit business performance
• Own the weekly operating rhythm across all active portfolio businesses
• Track revenue, gross margin, and EBITDA by business
• Identify underperforming brands early and drive recovery plans
• Push businesses toward stronger commercial performance and exit readiness
• Work with internal teams to solve operational issues affecting performance, including supplier, logistics, customer service, marketing, and website issues
• 2.
• Post exit operations oversight
• Oversee the operating side of managed businesses after they have been sold.
• Ensure there is clear alignment between what has been promised and what is realistically deliverable
• Maintain tight coordination between CSM, performance, ops, and any technical support
• Improve account stability, issue resolution speed, and internal accountability
• Support retention by ensuring a better client experience through stronger execution
• 3.
• Transition and handover discipline
• Own and enforce seller-to-company and company-to-customer handover standards
• Ensure all required inputs, documents, and business context are transferred properly
• Flag incomplete handovers early and escalate where needed
• Reduce loss of momentum during change of ownership and internal transition
• 4.
• EBITDA and self-sustainability
• Drive portfolio businesses toward stronger EBITDA performance
• Improve visibility into what is driving profitability or dragging it down
• Support working capital awareness and operational cost discipline
• Help the division move toward being financially healthier and less dependent on founder intervention

5. Build Your Own projects

• Oversee the operational coordination of active BYO projects once live
• Ensure structured follow-through across launch, setup, and performance phases
• Coordinate with relevant teams to keep projects moving and commercially on track
• 6.
• Team leadership and operating discipline
• Set a clear weekly cadence for priorities, blockers, follow-ups, and accountability
• Ensure team members know what they own and by when
• Push for strong follow-through, not just updates
• Escalate issues early rather than allowing drift
• Help create a culture of ownership, urgency, and operational clarity
• What success looks like
• Businesses stop drifting after handover
• Portfolio numbers become visible, reliable, and improving
• EBITDA improves across managed businesses
• More brands become commercially stronger and exit-ready
• Agency ops become less reactive and more structured
• Senior leadership does not need to jump in constantly to unblock basic operating issues

Why Join Ecomma?

• You’ll work directly with leadership on acquisitions, operational improvements, scaling challenges, and business performance decisions.
• You’ll have real ownership and influence over how the portfolio operates, not just responsibility without decision-making power.
• The role offers exposure to multiple ecommerce brands, operators, growth strategies, and business models across different markets.
• We move fast, expect accountability, and value people who solve problems rather than wait for perfect conditions.
• If you enjoy building structure inside fast-moving environments and want to grow beyond a traditional customer success role, this role will give you that opportunity.