Head of Cargo Products

Role overview

Strategy and commercial growth

• Set global product strategy and roadmap and manage products from business case through launch, performance improvement and retirement.
• Define KPIs, review portfolio performance and prepare business cases that consider financial return, risk, brand and reputation.
• Identify growth opportunities by vertical, lane and customer segment and develop plans with Sales.
• Lead launches and relaunches, including value propositions, positioning, commercial materials and training.
• Engage shippers, manufacturers, forwarders and industry bodies to shape products and support commercial success.

Partnerships, pricing and delivery

• Develop joint offers with partners such as IAG Cargo and MASkargo and align product definitions, standards, handling and acceptance across networks.
• Lead partner governance, roadmaps, performance reviews and improvement; assess interline, codeshare and network-extension opportunities.
• Work with Revenue Management on pricing structures, surcharges, capacity and acceptance rules, and ensure products are available in quotation and booking systems and digital channels.
• Set standards, procedures and service-level agreements and monitor hub and network delivery with Cargo Operations.
• Define infrastructure, equipment and handling-partner requirements, including temperature-controlled facilities and transport.

Governance, innovation and leadership

• Run product quality, audit and improvement programmes and maintain compliance with relevant industry and regulatory standards, including IATA CEIV, dangerous goods and live animal rules.
• Coordinate continuity and contingency planning for sensitive products with Operations, IOC and other stakeholders.
• Track competitors, market trends and technology for digital, sustainable and end-to-end product opportunities.
• Build and lead a team of product experts, setting priorities and developing capability, performance and succession.

Qualifications

• Bachelor's degree or equivalent and at least 10 years of job-related experience in the airline or airfreight industry.
• Senior-level commercial and operational responsibility in a defined product logistics business.
• Demonstrated business development, growth delivery and key account engagement success.
• Subject matter expert understanding of relevant products.
• Excellent interpersonal skills and command of English.
• Strong managerial capability in delegation, direction setting, workflow management, mentoring, coaching and team development.

About Qatar Airways Group

Application

• The listed closing date is 5 October 2026.