Guest Service Associate - Front Office
Role Overview
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Key Skills for This Role
Full Job Posting
Job responsibilities
- Support the team in providing effective and efficient services.
- Respond to customer queries and resolve issues promptly and efficiently to ensure customer satisfaction.
- Maintain the quality and appropriateness of customer service.
- Maintain the Front Office log book and shift reports.
Qualifications
- University graduate, hotel-management graduate, or holder of a Hotel School diploma.
- Fresher or up to 1 year of experience in front desk operations at an international hotel chain.
- Excellent communication skills and ability to interact with guests.
- Ability to take initiative and lead and motivate the team.
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