Guest Service Agent (Receptionist)
Role Overview
The hotel is seeking a friendly, professional, service-oriented Guest Service Agent.
The role supports guests throughout their stay and helps ensure a smooth, pleasant experience.
Key Skills for This Role
Full Job Posting
Role overview
The hotel is seeking a friendly, professional, service-oriented Guest Service Agent.
The role supports guests throughout their stay and helps ensure a smooth, pleasant experience.
Key responsibilities
- Welcome guests and assist with check-in and check-out procedures.
- Handle inquiries, requests, and complaints professionally and promptly.
- Provide information about hotel facilities, services, and local attractions.
- Manage room reservations, guest accounts, and billing transactions.
- Coordinate with Housekeeping, Front Office, and other departments to support guest satisfaction.
- Maintain accurate guest records and confidentiality of guest information.
- Handle telephone calls, emails, and other guest communications.
- Follow hotel policies, procedures, and service standards.
- Maintain high guest satisfaction and professional service.
Requirements
- Previous experience in a Guest Service Agent, Front Desk Agent, or similar hotel role is preferred.
- Experience in a 4-star or 5-star hotel is an advantage.
- Excellent communication and interpersonal skills; strong customer-service and problem-solving abilities.
- Professional appearance and positive attitude; ability to work under pressure and handle guest complaints.
- Good command of English; additional languages are an advantage.
- Knowledge of Opera PMS is required.
Work location
- Work is in person.
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